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Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.
Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, his monthly Communications and Collaboration Review, and ongoing commentary on Twitter and LinkedIn. His thought leadership is also regularly published across the communications industry, including here on No Jitter as well as on BCStrategies, Ziff Davis B2B/Toolbox.com, TechTarget and Internet Telephony Magazine.
In 2019, Jon was named a “Top 30 Contact Center Influencer,” and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers,” and “TOP VoIP Bloggers to Follow.” Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.
Additionally, Jon is a UC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events, and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC.