Speakers

Raj Balasundaram is a seasoned executive with global experience in US, EMEA and APAC. He’s an AI product innovator and SaaS go to market strategist, who was part of the executive team which led Emarsys from $20M+ to $100M+. Emarsys was acquired by SAP in 2020. A thought leader in the martech, customer experience and retail industry. A masterful storyteller, he simplifies complex real-world challenges into solvable bite size frameworks. Raj is TED speaker and has delivered key notes at global conferences, evangelizing sustainability and AI in retail. He is also passionate about mentoring and teaching.

Presenting:

• The Future of Customer Interfaces: How Generative AI is Elevating Conversational AI