Speakers
Rakesh Bhatia, Principal Product Manager, Twilio
Rakesh Bhatia is a Principal Product Manager at Twilio, driving innovations in customer engagement through Unified Profiles and AI-powered personalization. He spearheaded the launch of Twilio Unified Profiles for Flex, enabling brands to consolidate customer data and deliver actionable insights, significantly enhancing agent productivity and deflection rates. With over 15 years of experience, Rakesh specializes in crafting data-driven solutions that transform customer interactions into meaningful experiences.