Speakers

Rae Ann Bruno is an experienced IT consultant, trainer, and recognized experience expert dedicated to enhancing the employee experience within organizations and IT. With deep expertise in ITSM process improvement, she helps support teams and IT organizations improve efficiency, satisfaction, and processes through experience-focused strategies and service innovations. Her work emphasizes successful culture change and drives higher adoption of new initiatives, making transitions smoother and more impactful. Rae Ann has been named multiple times to HDI's Top 25 Thought Leaders list, was inducted into the HDI Hall of Fame in 2017, and was recognized as one of Cherwell's IT Legends. In 2024, she received the HDI Lifetime Achievement Award and currently serves on the HDI Conference Advisory Board. Rae Ann is an APMG-certified Experience Trainer. She is also one of the hosts of XLA.TV.

Presenting:

• Half-Day Training: Leading IT Teams and Customers Through Organizational Change