Michelle BurrowsChief Marketing OfficerSerenova

Michelle brings extensive experience in marketing and leadership to Serenova. In her role as Chief Marketing Officer, Michelle leads the company’s global marketing functions including strategy, brand development, communications, and demand generation. She provides strategic direction for the company, working closely with the executive, sales, and product teams to help Serenova broaden its footprint in the contact center market across geographic regions. Prior to joining Serenova, Michelle served as Vice President of Marketing and Analytics at Comcast Business where she also led the customer loyalty contact center. Prior to Comcast Business, Michelle served as the Vice President of Demand Marketing for inContact (NICE inContact). She has also held key leadership positions at Rally Software (CA Technologies), Verint Systems, and Genesys Conferencing (West Corporation).