Speakers
Michele Carlson, Director of Product Marketing, NICE
Michele is an expert in AI-driven analytics technologies that enable businesses to have better conversations with their customers. As Director of Product Marketing, Michele partners with business leaders to transform their contact centers with customer-centric AI that drives results. Michele has nearly two decades of experience working with cutting-edge analytics and AI technologies, including product development, consultative change management, and coaching skill-building. In contact centers, she’s seen first-hand the power of connection for customers, teams, and business results. Outside of the office, Michele enjoys spending time with her family of six, skiing, and taking yoga classes.