Joseph Chong is Head of Platform and Industry Marketing for Zoom's product portfolio, including communications and collaboration, customer experience, sales automation, and marketing events products. Joseph brings more than 25 years' experience to Zoom, where he leads a team focused on driving product value and adoption for customers across enterprise and consumer segments.
Prior to Zoom, Joseph was Vice President of Product Marketing at Salesforce for Service Cloud. Over 6.5 years, Joseph and his marketing team helped grow the Service Cloud from $1.8BN to over $7BN in annual revenue to become the largest business at Salesforce. He helped solidify Service Cloud's position as leader in the Gartner Magic Quadrant for Customer Engagement Center for 13 consecutive years. Prior to Salesforce, Joseph led marketing for Mobile App Promotion for Twitter leading up to and beyond Twitter's successful public offering in 2013. Joseph also served as a product manager at PayPal and GM at several startups, focusing on payments, customer experience, performance advertising, and data science.
Joseph holds an MBA from the Wharton School, a Masters of Computer Science (MCIT) from the University of Pennsylvania, and an A.B., Magna Cum Laude, from Harvard College.