Speakers
Matthew Clare, Outbound Product Manager, Customer Engagement Suite, Google
Matthew is currently an Outbound Product Management lead for the Customer Engagement Suite portfolio, where he is responsible for strategic accounts, voice of the customer and customer references, launch strategy and portfolio positioning, commercialization, and health of the business. He has spent his entire career in the customer experience and contact center industry and is a highly technical leader with a strong background in strategy, vision, and execution of product management and product marketing teams. He has a proven track record of understanding the customer experience needs of small to enterprise-sized businesses globally through continual engagement with end users, resellers, prospects, and analysts, and is driven by innovating creative and collaborative solutions to complex business problems.