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Kim CorazziniSenior Director – CX TransformationCapital One

Kim Corazzini is the Senior Director of Voice platforms for Card at Capital One. She is a strategic product and platform leader with decades of experience leading transformational change through technology. Initially a developer, she moved into consulting to lead customers investing in change before joining Capital One's Card Strategy team and Product Management organization. Kim recently led CX transformation at Capital One with one of the largest implementations of Amazon Connect.