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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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Nerys Corfield, Director, Injection Consulting Limited

Before setting up her consultancy in 2015, Nerys spent 18 years in some of the UK's most responsive contact centre outsourcers managing contact centre services for clients like Volkswagen, Vodafone, Centrica, the National Apprenticeship Service and Sky.

Since founding Injection Consulting Nerys has immersed herself into the contact centre technology space and is an advisor, a consultant for and an assessor of vendor technologies.

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.

Presenting: