The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.
After serving as Quadient’s VP of Product Marketing for five years, Scott Draeger serves as Quadient’s VP of Customer Transformation. He focuses on helping customers around the world create omni-channel customer experiences every stage of the customer journey.
As a graduate of UNLV with an English Literature degree, Scott Draeger joined this industry by accident. He started as a document designer at a leading Chicagoland service provider, working on healthcare statements and direct marketing applications. He moved to the software side of the CCM software industry in 1998, working professional services, technical support, and training before finding his passion in Product Marketing/Management in 2007. (sigh) Unfortunately, some of his early banking and insurance applications are still in production…
He has a Master EDP from Xplor, serves on the Board of Directors for Rutgers University CX program, and earned his CCXP (Certified Customer Experience Professional) certification from the Customer Experience Professionals Association in 2018. He knows you aren’t proud of all of your customer communications, and he wants to help you change that.