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Yasser El-HagganHead of WW Specialist Solutions ArchitectsAWS

Yasser is the Worldwide Technical Lead for Amazon Connect, responsible for global thought leadership for AWS' suite of CX services and influencing product priorities through meetings with strategic customers. He's been with AWS for 4+ years, spearheading some of Amazon Connect’s largest customer migrations and transforming their customer experience by simplifying operations, improving workflows and driving improved data transparency to improve agent efficiency. Yasser has 15+ years in the contact center industry, previously leading technical teams at Avaya and Nortel Networks.