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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Yasser El-HagganSVP, Presales & Field CTOGenesys

Yasser is a passionate technologist and business leader who thrives on partnering with customers to design technology solutions to solve their toughest business challenges. Yasser joined Genesys in July 2021 as Senior Vice President, Presales & Field CTO, responsible for leading global presales operations to help customers realize their vision of Experience as a Service.

Prior to Genesys, Yasser led the global Solutions Architecture organization for Productivity Applications at AWS including services like Amazon Connect, Alexa for Business, Pinpoint, and Chime. As a thought leader for AWS’ suite of CX services, Yasser drove a unified CX strategy across several AI/ML AWS services resulting in product launches like Contact Lens for Amazon Connect. Prior to AWS, Yasser worked at Avaya, Nortel Networks, and University of Phoenix.

Presenting: