Tod Famous, Senior Director Cisco Customer Care, Cisco
Mr. Famous is a 20-year veteran of the contact center industry. He joined Cisco in 1999 as part of the Webline Communications acquisition shortly after the formation of the Customer Care Business Unit. He was part of the original team that introduced the industry’s first IP Contact Center solution in 2001.
During his time at Cisco, he has grown the business into a global leader in the customer care market with over 30,000 contact center customers. He also holds a number of patents for contact center technology.
Mr. Famous currently has responsibility for the Cisco customer care product business, which includes a portfolio of cloud and premises contact center solutions.