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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Jen Walsh FisherDirector of Partner for Amazon ConnectAWS

Jen Walsh Fisher is the Director of Partner for Amazon Connect, an easy-to-use, cloud-based contact center service that helps companies of any size deliver superior customer service at lower cost. Jen’s Amazon journey began in 2010,where she focused on elevating customer experience and spearheaded several initiatives to help deliver consistent and personalized services to Amazon customers and partners. She held leadership roles in Amazon.com across the selling partner services, digital content, and finance technology organizations. She joined AWS in 2020 to lead a service-driven team for Amazon Connect to drive GTM with partners to achieve shared business objectives. She has over 20 years of experience building and leading product development, finance, risk, and compliance teams from the ground up at Amazon and venture-backed startups in the ecommerce, business services, and publishing industries.