Steve Forcum is a Technologist with Avaya. Forcum started his career as an Avaya customer, then moved into the business partner community before joining Avaya in 2011. That journey has provided unique perspective on the breadth & depth of the Avaya Unified Communications, Contact Center, and Cloud portfolios. Forcum has become an in-demand guest speaker & trusted advisor for colleagues, partners, and customers wishing to learn about these technologies in a simple and easy to understand way. He has also developed a platform of ongoing engagement, interacting with customers, partners, and other followers on most social media platforms. He can be found on Twitter & Instagram (@SteveAvaya), on Facebook (@SteveForcumAvaya), and LinkedIn.