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Lance FriedChief Marketing OfficerThrio, Inc

Lance Fried is the Chief Marketing Officer at Thrio, a leading CCaaS provider. He is a recognized thought leader and cloud evangelist in the contact center market. Lance has held executive positions pioneering cloud contact center solutions at SoCoCare (Five9), [email protected] (Oracle), Syntellect (Enghouse Interactive), and MCI (Verizon Business). Lance is a well-known blogger, speaker, and panelist at various technology and customer care industry conferences. Lance received an Economics degree from Columbia University and an MBA from The University of Michigan.