Dennis GoodhartManaging Director, New York Metro OfficeAbilita

Dennis Goodhart is the Managing Director of the New York Metro office of Abilita, a full service independent Communications Technology consulting company. He has over 30 years of Communications Technology and IT industry expertise and has earned a reputation as a trusted resource, and problem solver to global executives and decision makers. He specializes in showing businesses how to employ technology to reduce technology operating costs, enhance customer service, improve productivity, and increase bottom line revenue.

He has worked with several Fortune 500 corporations, as well as progressive mid-sized companies in finance, manufacturing, retail, services, entertainment, healthcare and education verticals. He maintains solid working relationships with many of the industry’s leading system manufacturers and service providers. Dennis has developed, designed, negotiated, implemented, and managed global mission critical projects entailing complex technology to meet specific client needs. Areas of expertise include Contact Centers, Unified Communications and Collaboration, Innovative use of new and existing technology, SIP, Cloud, SD-WAN, and Wireless.

Dennis is also the founder and principal of IP Network Consulting (IPNC), an independent Business Communications Technology thought and leadership consulting practice. He was the co-founder of, and served as the Managing Partner of Aseismic LLC, an early developer of a software cloud-based IPBX.

Dennis is a contributor to “No-Jitter” a leading industry on-line publication, blogs, and is a member of the IEEE, a current member and past board member of the SCTC, a former advisory council board member to Illinois Institute of Technology’s Real Time Communications Lab and a member of several industry advisory groups and consultant liaison programs. He is and longtime holder of a First Class Radio Telephony, Federal Communications Commission license, and has held sales and management positions with Nortel Networks, N.E.T., and other communications services providers.

Dennis holds a bachelor’s degree in Business Administration Sciences, an Associate’s in Electronic Theory and Engineering, and has chaired education sessions on Unified Communications, SIP, Cloud, Contact Centers, and emerging technologies. He has written and published articles on Contact Centers and Customer Engagement practices, digitalization, 5G, block chain, and other disruptive technologies.

Presenting: