Speakers

Craig Griffis is a Telecommunications Engineer Associate at the University of Michigan ITS Infrastructure. With a strong IT background and a degree from Eastern Michigan University, Craig specializes in Networking, VoIP, and contact centers. He is skilled in network troubleshooting, telephony infrastructure management, and programming with Javascript and Python. Craig excels in collaborating with cross-functional teams to address complex technical issues, develop documentation, and manage integrations, ensuring the seamless operation of the university's communication systems.

Presenting:

• Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud