Speakers

Jennifer Herron is an ERP Business Analyst at the University of Michigan Information and Technology Services and a proud alumnus of the university for both her undergraduate and graduate studies. With nearly a decade of experience in higher education IT, Jennifer excels in designing and delivering innovative telephony solutions that enhance the university community's diverse technology needs, with a particular focus on contact centers. Her expertise includes technical project management, business process and systems analysis, requirements documentation, solution implementation, and validation testing on complex projects.

Presenting:

• Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud