Pam HynesCOOSharpen Technologies

Pam is an experienced leader in providing cloud-based communications and engagement
solutions to contact centers. Pam brings 30+ years experience working with the early tech
startups that became public companies such as Software Artistry and Interactive Intelligence.
Throughout her career, she has spearheaded a number of key initiatives focused on the best
ways to service customers. She helped define the ways companies should engage customers to
provide the highest levels of customer experience and has become a published author on the
subject.

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