David KapauanChief Architect and Distinguished Technologist, Retail ApplicationsRBC Technology & Operations

David is one of three RBC Distinguished Technologists and has over 30 years of experience in IT involving Contact Centre, software and integration architecture, design and implementation, networking technologies, CRM, as well as systems development with heavy emphasis on project management, technology research and development, structured analysis and design, installation/systems management, software distribution, and support. David is responsible for Contact Centre Technology, Branch Platforms, Customer Relationship Management, and Cards and Payments Technology. David also has architectural responsibility for conversational interfaces across Personal & Commercial Banking.