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Chris Karcher is Director, Enterprise Intelligent Automation Demand in the Strategy & Business Services organization within Johnson & Johnson's (J&J) Global Services function. He works closely with leaders across the enterprise to expand the reach and adoption of Intelligent Automation as a key enabler of value creation focusing on major end-to-end and reimagined business processes.
As part of his responsibilities, Chris leads the Conversational AI digital product team that created and continues to curate J&J's AI Digital Assistant, called JAIDA. JAIDA is J&J's first multi-function enterprise Conversational AI chatbot serving all 144,000 employees. Following the launch of JAIDA last year, this team continues to expand the stakeholders who are supported, as well as the features and functionality of JAIDA.
Chris has worked in the Consumer Products and Life Sciences industries for over 20 years, focusing on digital transformation and digital innovation. Currently, he is a member of Johnson & Johnson's Enterprise Intelligent Automation Council.