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As a Worldwide VP of Product Marketing at Kore.ai, Michael contributes directly to company strategy with a view to market trends and product strategy, focusing on enhanced customer and employee experiences enabled through omnichannel conversational AI engagement strategies.
Michael leads the product marketing team to effectively promote the value Kore.ai solutions can bring to existing customer and new logo client organizations. Additionally, his team is responsible for competitive intelligence, product sales enablement and analyst relations to drive growth and recognition
of Kore.ai solutions in the market.
Michael has more than 30 years of experience in the customer service and contact center
industries. Before joining Kore.ai in February 2022, Michael spent 22 years at Alvaria where he initially directed sales and technical channel partner training and transitioned to lead product marketing for the company’s customer experience and workforce engagement contact center portfolio.