Speakers
Austin Lacy, Global Technology Advisor, C3 Technology Advisors
Austin Lacy at C3 Technology Advisors helps contact centers integrate AI, including chatbots,agent assists, and analytics, across solutions like Unified Communications and WorkforceManagement. Specializing in complex integrations, he creates strategic roadmaps for operationalsuccess. He played a key role in scaling C3’s Indianapolis operations and recruiting new talent tomeet demand, all while valuing teamwork and collaboration within C3's growing CX practice. Outside work, Austin enjoys a balanced family life with his wife of five years, their daughter Quinn,and two Pomsky dogs. He coaches high school football and stays active with golf and running.Summing up his time at C3, Austin says, “Just getting started,” signaling an exciting future.