Speakers

Trent Larsen is a seasoned Senior Sales Engineer with a strong background in consulting and complex SaaS implementation for large enterprise brands. For over a decade Trent has been instrumental in guiding companies through their digital transformation journeys, harnessing the power of ML to drive business outcomes. His unique ability to break down complex technologies, coupled with his specialization in applied enterprise AI, helps brands understand how to drive tangible value with their technology investments.

With previous experience at organizations such as Gartner and NICE, Trent's deep technical knowledge and understanding of the contact center industry make him a trusted advisor for businesses navigating the complexities of digital transformation.

Presenting:

• Real Lessons from Implementing the World's First Fully Generative Voice AI Agents in Contact Centers