Speakers
Tony Lehtola, Senior Principal Solution Consultant, Genesys
Tony joined Genesys in 2022 as a Solution Consultant for digital and AI products, enabling internal teams and clients to design and implement optimal solutions. With extensive experience in the contact center space, he previously led technology groups at Ticketmaster, driving innovation and efficiency. More recently, Tony has focused on customer journeys, data, and analytics, leveraging insights to enhance customer experiences utilizing these technologies.