Speakers

Jono Luk is Vice President of Product Management with Webex. This is Jono’s second tour of business with Webex! He currently runs several teams in the Webex business including the Product Management (PM) group that delivers Webex’s Contact Center and Customer Engagement offerings; the PM team focused on empowering customer administrators, Security & Compliance teams, and Cisco’s partners to deploy and manage Webex; and the PM team responsible for ensuring Webex’s solutions are available to customers across all countries/markets and government sectors. Prior to re-joining Cisco, he was VP of Product at Truveta—a Seattle healthcare technology startup seeking to save lives with data. At Truveta, Jono’s team built the core product that enabled healthcare data to be brought together from many disparate healthcare systems and sources, then harmonized and anonymized for the purposes of advanced clinical research at a scale never seen before—all while protecting patient privacy.

Presenting:

• Contact Centers/CX 2027: What Will Drive the Market