Elaine Mah is a Senior Solutions Architect at Amazon Web Services focused on Amazon Connect. She has an MA from the University of Hong Kong, a BA in German Studies from the University of New South Wales, Australia, and is a self-taught telecommunications engineer.
In her 20-year career, she has helped customers ranging from mom and pop startups to global companies transform their customer service and agent experiences. Before her current role at AWS, she was a Sales Engineer at Genesys, Avaya, and Polycom.
She is an avid supporter of the Amazon Future Engineer Class Chats program and passionate about inspiring the next generation of cloud infrastructure builders.