Speakers
Edwin Margulies, Chief Evangelist, Nextiva
Edwin Margulies is a visionary and experienced executive with over forty years of expertise in launching and scaling high-tech solutions in the contact center and social networking sectors. He is dedicated to fostering a culture of innovation and collaboration, continuously enhancing the customer experience. With a proven track record of creating value and driving growth for his companies and partners, he has led to successful exits and acquisitions by global giants such as Intel, Oracle, Five9, and Nextiva.
Mr. Margulies has authored 19 published books, including "Mastering the Customer Experience," and holds 11 groundbreaking patents. He is committed to usability and human factors and is a strong advocate for open architecture standards. His entrepreneurial spirit was cultivated during his college years, where he sold books door-to-door to fund his tuition and living expenses. He is often referred to by his peers as a “serial entrepreneur.”