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Milin MathurDirector of Customer PlatformsPearson

As Director of Customer Platforms, Milin’s extensive experience in leading and managing large-scale, global system implementations make him well-positioned to lead Pearson’s customer experience program. Over his career, he has been instrumental in the development of the strategy, design, architecture, and implementation of innovative changes to business processes and organizational structure at numerous companies including Pearson and Schneider Electric. His proven results have earned him recognition from leading vendors - Salesforce name him a Trailblazer; previous employer, Schneider Electric, presented the LEAP award for initiative and innovation as well as the recent ICMI Customer Experience Movers & Shakers.