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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Mark MillerPractice Leader, Customer Service Advisory - Global Business IntelligenceJ.D. Power

Through leadership of J.D. Power's Certified Customer Service Program, Certified Technology Service and Support Program, and Performance Improvement Solutions, Mark Miller feels privileged to work alongside hundreds of executives at customer service, sales and support organizations who are passionate about providing a differentiated level of service. He and his team are fortunate to collaborate with a community of customer care experts who are always working hard to make their clients' lives easier and better, and the businesses they mange and contribute to, more profitable. Based in Austin, TX, Mark enjoys traveling and spending time outdoors with his family.