Mukesh Mirchandani, Vice President - Solution Engineering, Freshworks
Mukesh is the Vice President of Freshwork's global solution engineering function. Mukesh brings over two decades of expertise to Freshworks, where he leads high-performing teams to build and sell enterprise technology solutions. With a single-minded focus on a customer-for-life attitude, Mukesh drives product value by enabling customers to create efficient customer service organizations. Prior to Freshworks, Mukesh was Director of Solutions at Salesforce, where he led teams focused on selling CRM and Customer Service. He developed a keen interest in CPG, and B2C/D2C industries led him to explore conversational and messaging-based customer experience solutions. This resulted in a brief stint at Gladly, where Mukesh focused on conversational customer support. Here he built the solutions consulting organization before finding his way to Freshworks. An engineer by education, Mukesh has spent much of his professional career studying customer & employee engagement and customer service trends. He firmly believes that organizations that put employees & customers at the heart of their business processes will emerge as winners and advocates for his clients to truly become customer champions. In his spare time, Mukesh enjoys a passion for sneakers and haute couture.
