Michael serves as Vice President of Service Delivery for Goosehead Insurance. He joined the company from Transcom Global, an international BPO company, where he was Director of Service Delivery for North America, where he oversaw service operations with teams spanning four service centers and two countries. Prior to Transcom, Michael worked as Director of Global Accounts with Alorica, another Global BPO firm, where he was a key contributor to their expansion strategy and helped grow operations to over 3,000 agents in five centers. Michael has over 15 years of experience in scaling operations and driving client satisfaction and has led various sales and service teams for AT&T. Goosehead Insurance is one of the largest and fastest-growing insurance agencies in the country with over 600 franchise agency partners.