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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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Ryan Nichols, SVP and General Manager of Contact Center, Salesforce

Ryan is SVP and General Manager of Contact Center for Salesforce Service Cloud, leading product management for voice, digital engagement, workforce engagement, service intelligence, and bots. Ryan has spent his career building and growing products that help companies engage with their customers-- he’s been part of 5 startups and 4 industry leaders focused on that goal. Ryan has been in and around the Salesforce ecosystem since he attended his first Dreamforce 15 years ago, as a customer, services partner, ISV partner, portfolio company… and sometimes competitor. Ryan’s background includes Zendesk, SAP, McKinsey, and the Stanford Graduate School of Business.

Presenting: