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Ryan is SVP and General Manager of Contact Center for Salesforce Service Cloud, leading product management for voice, digital engagement, workforce engagement, service intelligence, and bots. Ryan has spent his career building and growing products that help companies engage with their customers-- he’s been part of 5 startups and 4 industry leaders focused on that goal. Ryan has been in and around the Salesforce ecosystem since he attended his first Dreamforce 15 years ago, as a customer, services partner, ISV partner, portfolio company… and sometimes competitor. Ryan’s background includes Zendesk, SAP, McKinsey, and the Stanford Graduate School of Business.