Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect - Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Ryan NicholsSVP and General Manager of Contact CenterSalesforce/Slack

Ryan Nichols is SVP and General Manager of Contact Center for Salesforce Service Cloud, driving voice, digital engagement, workforce engagement, service intelligence, and bots. Ryan builds and grows products that help companies engage with their customers-- he’s been part of 5 startups and 4 industry leaders focused on that goal. Previously, Ryan was a General Manager at Zendesk, leading the voice and chat-centric contact center, and the launch of their omnichannel suite. Ryan’s background includes Appirio, SAP, McKinsey, and the Stanford Graduate School of Business

Presenting: