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Ryan NicholsChief Product Officer of Service CloudSalesforce

Ryan is the Chief Product Officer of Service Cloud, the #1 AI-powered CRM for customer service, powering service experiences, engagement, processes, automation, and operations. Ryan has spent his career building and growing products that help companies engage with their customers-- he’s been part of 5 startups and 4 industry leaders focused on that goal. Ryan has been in and around the Salesforce ecosystem since he attended his first Dreamforce in 2005, as a customer, services partner, ISV partner, and portfolio company.