Speakers

Akshay Relan is a seasoned technology and customer-focused executive with over 15 years of experience in the insurance industry. As vice president at Xceedance, Akshay is responsible for driving innovation and transforming customer service operations. Akshay is a proven leader with a talent for building and managing high-performing teams. He has extensive expertise in artificial intelligence, cloud computing, cybersecurity, project management, enterprise architecture, data analytics, and infrastructure management. Under his leadership, Xceedance has implemented numerous solutions that have improved operational efficiency, reduced costs, and enhanced customer satisfaction and experience. Akshay frequently speaks at industry events and conferences. He is passionate about advancing the insurance industry and is always looking for new and innovative ways to meet customers' evolving needs. Akshay holds an engineering bachelor’s degree and an information technology MBA. Akshay is also a PMP and ITIL-certified executive.

Presenting:

• Reality Check: How Not to Fall Behind in AI