Speakers
Mike Renzon, CEO & Co-Founder, inQuba
Michael Renzon is a pioneer in Customer Journey Management and the CEO & co-founder of inQuba, a leading Journey Analytics SaaS platform. With deep expertise in digital transformation, he has helped global enterprises optimize customer acquisition, onboarding, retention, and cross-sell using journey analytics and AI-driven orchestration. Michael has led inQuba’s work with major financial institutions, ensuring seamless digital adoption by predicting drop-off points and guiding customers to successful outcomes. In insurance, his team has driven policyholder engagement and retention, while in telecoms, they’ve optimized onboarding to reduce churn. An expert in aligning customer experience with monetizable business goals, Michael brings real-world case studies where journey data has unlocked revenue growth and cost efficiency. Join him at Enterprise Connect as he reveals how journey analytics can drive omni-channel success.