Michelle Russell, Managing Director, Business Communications, Verizon
Understanding the financial benefits of moving UC&C to the cloud is not merely moving costs from one side of the ledger to another. Customers must first understand the business outcomes they are looking to accomplish. In her role as Verizon’s Global Collaboration Practice Lead, Michelle works with Verizon’s Enterprise customers to holistically vet cloud solutions and their impact to bottom lines, performance and an organization’s culture. Before moving to Verizon in 2010, Michelle spent much of her career focused on assisting mid-size customers make UC&C decisions.