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Patrick RussellProduct Innovation MarketingTalkdesk

With over 15 years in the contact center industry I have help leadership positions with large scale BPOs, in-house contact centers, and within the contact center technology space. I have a deep understanding of the technical and human workings within a contact center. As an ICMI recognized thought leader for the last 2 years I pride myself in always speaking from a thought leadership perspective with an aim at educating or helping contact center people solve problems, regardless if my company is their vendor.