Orlando, FL is part of the Informa Enterprise Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

 

Scott SachsPresidentSJS Solutions, LLC

Scott Sachs, President of SJS Solutions, LLC has over 25 years of experience leading and growing large multi-site contact centers in a number of highly regulated industries. Scott is a highly accomplished, well-respected senior level executive who provides specialized consulting solutions in the areas of customer service and contact/call center operations. Scott consistently and successfully transforms and grows world-class customer service organizations. He thrives on working with organizations that are at an inflection point in their customer service lifecycle by focusing on 3 key areas:

Leveraging technology tools to drive efficient operations

Motivating staff to personally connect with customers

Establishing meaningful metrics to drive effective business results

Scott has a M.B.A., Columbia University Graduate School of Business and a B.S., State University of New York at Albany

Presenting: