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Scott Sachs, President of SJS Solutions, LLC has over 25 years of experience leading and growing large multi-site contact centers in a number of highly regulated industries. Scott is a highly accomplished, well-respected senior level executive who provides specialized consulting solutions in the areas of customer service and contact/call center operations. Scott consistently and successfully transforms and grows world-class customer service organizations. He thrives on working with organizations that are at an inflection point in their customer service lifecycle by focusing on 3 key areas:
Leveraging technology tools to drive efficient operations
Motivating staff to personally connect with customers
Establishing meaningful metrics to drive effective business results
Scott has a M.B.A., Columbia University Graduate School of Business and a B.S., State University of New York at Albany