Brooks Shannon, Interoperability Program Manager, NENA
Brooks began his career in 9-1-1 over 19 years ago as a software engineer, developing PSAP and mobile mapping applications, geographic information systems (GIS) data management tools, and Next Generation 9-1-1 (NG9-1-1) core services such as the Emergency Call Routing Function (ECRF) and Location Validation Function (LVF). Most recently, he was Vice President of GIS at RapidDeploy, where he was responsible for geospatial features, functionality, and strategy across the company’s entire suite of products.
At NENA, as Interoperability Program Manager, Brooks oversees several initiatives vital to the success of NG9-1-1. He provides support to the NG9-1-1 Interoperability Oversight Commission, which is the independent oversight governance body for the NG9-1-1 Public Key Infrastructure (PKI), Forest Guide, and other technical interoperability services key necessary for interoperability and security in NG9-1-1 in North America and beyond. Further, oversees other NENA interoperability projects, principally the Enhanced PSAP Registry and Census (EPRC), the map-centric database tool that allows 9-1-1 telecommunicators to transfer 9-1-1 calls quickly and accurately when they are misrouted. Through his additional work participating in and leading technical working groups, co-chairing the NENA Development Steering Council Data Structures Committee, and participating in NENA’s Industry Collaboration Events since 2009, two of which he served as co-chair, Brooks remains committed to the development of standards-based, interoperable systems that make the promise of NG9-1-1 a reality.
