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Dustin SnidowWorkforce Management Supervisor, Forecast & PlanningGopher Sport

Dustin is an experienced Workforce Management leader. Dustin has more than 12 years of contact center experience with companies including DIRECTV, State Farm and Gopher Sport. He was recognized as an ICMI 2018 Movers and Shakers recipient for his achievements in WFM, and is proud to be part of the ICMI 2018 Best Small Contact Center award-winning team. Dustin successfully led Gopher Sport’s NICE InContact CXOne implementation in 2018 and is the in-house expert on platform functionality and optimization.