Vasili TriantVice President and General Manager, Cisco Customer Journey Business UnitCisco


As VP and General Manager of Cisco’s Customer Journey Business Unit, Vasili is working to enable more cognitive,
collaborative experiences for the world’s customers, and the employees who serve them. He’s doing that by unifying our
global Contact Center portfolio to deliver the world’s most mature contact center feature set via a cloud architecture that
will be deployment agnostic for on-premise, hybrid, or pure-cloud environments. Vasili brings more than 20 years of deep
expertise in Telecom and Contact Center markets to Cisco, having joined from Serenova, where as CEO he led the cloud
software company through a significant phase of growth and industry recognition for its Contact Center solutions. He led
the Serenova carve out from his tenure as CEO of LiveOps, one of the pioneering global Call Center Services and BPO
businesses supporting more than 400 organizations and 20,000+ remote agents worldwide. Prior to LiveOps, Vasili spent 8
years leading global sales organizations for UC leader ShoreTel (acquired by Mitel in 2017). He also serves on the board of
directors for Servion.

Presenting: