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Patrick TroyCX National Practice Lead, AT&T ConsultingAT&T

Pat has spent over 20 years selling, improving and supporting Contact Center solutions and CX Applications, with a foundational background built at companies like Cisco, Avaya, Verizon, Verint I have used that understanding of the leading CX technologies to provide both Strategic and Tactic consultative solutions to companies of all sizes.
Prior to AT&T, Pat was the Business Consulting lead at Pivot Technology solutions tasked with building and consulting team to accelerate and expand the Channel strategy to lead with CX Consulting Offers and then provide the technology to implement those recommendations.
Pat began his career at IBM, where a total customer focus was instilled in his engagement methodology. He then moved to the newly formed RBOC NYNEX he was tasked to build market-driven CC solutions and applications to take full advantage of the newly emerging Digital Network capabilities With a fascination for the blend of Art, Science and Technology required to assemble a truly customer centric call center, I moved to Avaya to develop a wide array of Consulting and Professional Services offers to support the industry leading Contact Center platform He then moved to Cisco to get exposed the “endless possibilities” of a more “OPEN” Architecture and Applications driven CX environment.
Pat has for developed several new Digital Transformation tools and consulting capabilities that significantly “de-risk” the of new digital channels to a Contact Center and are especially beneficial in streamlining a CC migration to the Cloud.
A Key presenter at the AT&T’s Worldwide Summit, his “Delivering the Dream of Omni-Channel” received very high marks and applause from companies of all sizes…
Pat earned his undergraduate degree in Business Admin at Sacred Heart University in Fairfield CT. He enjoys the outdoors. He and his wife Leslie and children, Twin sons, Matthew and Kyle and Daughter Colby in Sandy Hook CT.

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