Speakers
Michelle Vossen, President/Owner, Joy Alan
Michelle is the President/Owner of Joy Alan – a consulting company that provides clients large-scale program management, specializing in: Digital Workplace transformations, Voice Modernizations, AI, and Cloud Transformations. Michelle is currently leading Allina Health in their Voice Modernization Program – which includes such initiatives as: CCaaS replacement, implementation of a Conversational AI platform, UCaaS and Teams Dialing expansion and infrastructure upgrades. Before creating Joy Alan, Michelle served as a Director with KPMG's Advisory Services Practice, specializing in IT Strategy & Performance, Sourcing, and Governance. Responsible for engagement management in support of delivery to clients. Key target accounts and clients in: Fortune 500 Financial Services, Consumer Products, and Human Life Sciences as well as government - State of Minnesota. Prior to that she was a Program Executive for a Global Outsourcing and Infrastructure Services firm leading a global $34+ million commercial client within Outsourcing - Service Desk implementation supporting 24,000 users worldwide.