Speakers

Andy Watson is the Senior Product Marketing Manager for RingCentral's CX portfolio. Prior to joining RingCentral, he held UCaaS and CCaaS Product Marketing roles at Broadvoice and Mavenir. Additionally, he has extensive telecom experience with Nortel Networks, Ericsson, and GENBAND (now Ribbon Communications), serving in various roles in Technical Documentation, Program Management, and New Product Introduction.

Presenting:

• 9 Best practices in AI customer service: Realizing the vision of an effortless customer experience
• Agentic AI: Driving the next era of business communications
• Preventing Agent Burnout: Balancing AI Efficiency with Human Well-Being