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The Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2025.

Please check back frequently, as updated information is added regularly!

Choose your Pass Type at left to see what sessions are available for you to attend. Click on session titles for full session descriptions. All times noted are in EDT.

Mar 17 Monday | 8:00 am

AI-Driven Meeting Rooms: Are We Cutting Costs and Boosting Performance--Or Losing Quality?

Panelist: Kevin Cigler  (MITRE)

Speaker: David Danto  (TalkingPointz)

Pass Type: Premium

Session Type: Impact Summit

First Citizens Bank Case Study: Moving from Infrastructure Management to Business Enablement

Speaker: Abe Smith  (SVB A Division of First Citizens Bank)

Pass Type: Premium

Session Type: Impact Summit

Half-Day Training: AI for Business and Technical Professionals

Speaker: Treb Gatte  (Marquee Insights)

Pass Type: Training

Session Type: Training

Half-Day Training: Leading IT Teams and Customers Through Organizational Change

Speaker: Rae Ann Bruno

Pass Type: Training

Session Type: Training

Half-Day Training: Mastering Cybersecurity in Communications Technology: Top 10 Practices

Speaker: Scott Murphy  (Data Perceptions)

Pass Type: Training

Session Type: Training

Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions

Speaker: Justin Robbins  (Metric Sherpa)

Pass Type: Premium

Session Type: Impact Summit

Mar 17 Monday | 9:00 am

Building the Connected Office for the Next Generation

Speaker: Aaron Roe  (Deloitte Technology, Deloitte US)

Pass Type: Premium

Session Type: Impact Summit

Customer Satisfaction: Why Business Leaders Fail to Recognize How Bad Customer Service is—and How to Fix it

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Premium

Session Type: Impact Summit

Mar 17 Monday | 10:00 am

Can Journey Analytics Drive Digital Channel Success?

Speaker: Nicolas de Kouchkovsky  (CaCube Consulting)

Pass Type: Premium

Session Type: Impact Summit

Fannie Mae Workplace Case Study: Busting Silos to Get to the Workplace of the Future

Speaker: Kelly Hunter  (Fannie Mae)

Pass Type: Premium

Session Type: Impact Summit

KPMG Lakehouse Case Study: Priorities for a Major Upgrade

Moderator: Andy Howard  (Howard & Associates)

Speaker: Damon Talley  (KPMG)

Pass Type: Premium

Session Type: Impact Summit

Mar 17 Monday | 11:15 am

Keynote Panel: Is There a New Model for Collaboration Technology?

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect)

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Mar 17 Monday | 1:00 pm

Keynote Panel: What's the Case for AI in the Enterprise?

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect)

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Mar 17 Monday | 2:15 pm

Luminary Keynote: Mike Massimino, NASA Astronaut

Speaker: Mike Massimino

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Mar 18 Tuesday | 8:00 am

How to Evaluate Customer Experience Solutions Based on AI-Powered Benefit Ambitions

Speaker: Simon Harrison  (Actionary Ltd)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

How to Protect Your AI Applications from Attack and Mitigate Risks

Speaker: Amy Stapleton  (Opus Research)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AI & Automation

Revisiting the Digital Work Hub Ideal

Speaker: Beth Schultz  (Metrigy)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Tackling the Data Management Challenge

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Mar 18 Tuesday | 8:45 am

Don't Believe the Backlash -- Generative AI Will Transform CX Sooner Than You Think

Speaker: Max Ball  (Forrester)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Is There a Case for a UC/Contact Center On-Prem or Private Cloud Strategy?

Speaker: Steve Leaden  (Leaden Associates, Inc.)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Speaker: Scott Murphy  (Data Perceptions)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Mar 18 Tuesday | 9:30 am

Enterprise Keynote Panel: Navigating an Uncertain Future

Moderator: Eric Krapf  (Enterprise Connect)

Speakers: Drew Haney  (Yum! Brands), Giles Johnson  (Avery Dennison)

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Mar 18 Tuesday | 11:30 am

Cisco Keynote: Experiences Amplified--How AI Can Fuel Better Employee and Customer Experiences

Speaker: Anurag Dhingra  (Cisco Collaboration)

Session Type: Keynote

Mar 18 Tuesday | 2:00 pm

AdventHealth Case Study: Achieving Better Management for a Large Meeting Room Estate

Speaker: Chad Hess  (AdventHealth)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AV/Video

Case Study: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud

Speakers: Jennifer Herron  (University of Michigan), Craig Griffis  (University of Michigan)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

City of Phoenix Case Study: How Governments Can Use Leading-Edge Technology to Provide Better Service to Residents

Speaker: Ian Trollope  (City of Phoenix)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Fannie Mae Case Study: Implementing Microsoft Teams Copilot at Scale

Speakers: Ronald Hulen  (Fannie Mae), James Redmore  (Fannie Mae)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Mar 18 Tuesday | 2:30 pm

Post-Session Networking: Achieving Better Management for a Large Meeting Room Estate

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AV/Video

Post-Session Networking: How Governments Can Use Leading-Edge Technology to Provide Better Service to Residents

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Post-Session Networking: Implementing Microsoft Teams Copilot at Scale

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Post-Session Networking: Redefining Contact Centers--University of Michigan's Shift from On-Premise to Cloud

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Mar 18 Tuesday | 3:15 pm

CX 2028: Dividing the Work Between AI and Humans

Speaker: Christina McAllister  (Forrester)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

MDEP: Will Microsoft's New Android Version Disrupt Your Meeting Room Ecosystem?

Speaker: David Danto  (TalkingPointz)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AV/Video

Making the Most of Your AI Assistant

Speaker: Kevin Kieller  (Enable UC)

Session Type: Conference Track Session

Track: AI & Automation

The Critical Role of Resilience in Your Security Posture

Speaker: Rick Mischka  (Avant)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Mar 19 Wednesday | 8:00 am

An Effective Roadmap for E911 Compliance in your Enterprise

Speaker: Andrew Brown  (Levine, Blaszak, Block & Boothby, LLP)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Customer Interface of the Future: How Gen AI Supercharges Conversational AI 

Speaker: Mila D'Antonio  (Omdia)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Innovation Showcase: ConTEXTual Communications

Speaker: Dave Michels  (TalkingPointz)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Navigating the Hurdles to Building a Future-Proof AI Roadmap

Speaker: Nicolas de Kouchkovsky  (CaCube Consulting)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AI & Automation

Re-tool Your Teams (and Users) for AI

Speaker: Blair Pleasant  (COMMfusion)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Mar 19 Wednesday | 9:00 am

AI Governance—Putting the Horse in Front of the Cart

Moderator: Melissa Swartz  (Swartz Consulting)

Speaker: Brian Harrison  (Broward College)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AI & Automation

Best Practices for Implementing NG911

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

How to Avoid the Gotchas in a Complex CCaaS Migration

Speaker: Julie Gardner  (TechCaliber Consulting)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Maximizing Value from Microsoft Teams and Copilot

Speaker: Kevin Kieller  (Enable UC)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Programmable Communications for Business Continuity and Digital Transformation

Speaker: Raul Castanon Martinez  (S&P Global Market Intelligence)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CPaaS & Programmable Communications

Mar 19 Wednesday | 2:00 pm

AV/Video Case Studies: Current Needs and Future Strategies

Moderator: Ira Weinstein  (Recon Research)

Panelists: Michael Ferry  (University of Central Florida), Damon Bistline  (Westfield Insurance)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AV/Video

Rollins, Inc. Case Study: Making the Multi-Cloud Journey Work for You

Speaker: Tony Joseph  (Rollins, Inc.)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

UCaaS Migration Case Studies: Creating a Better Experience

Moderator: Beth English  (EE and Associates)

Speakers: Steve Jarusinsy  (Keurig Dr. Pepper), Steven Carroll  (Saint Leo University)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Universities Case Study: Enabling the Collaborative Campus

Speakers: Jim Oligney  (Florida State University), Michelle Reid  (University of West Georgia)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Mar 19 Wednesday | 2:30 pm

Post-Session Networking: AV/Video Case Studies

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AV/Video

Post-Session Networking: Enabling the Collaborative Campus

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Strategy & Management

Post-Session Networking: Making the Multi-Cloud Journey Work for You

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Post-Session Networking: UCaaS Migration Case Studies

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Mar 19 Wednesday | 3:15 pm

Don't Let AI Accelerate Agent Burnout

Speaker: David Myron  (Omdia)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Securing Transactions In Enterprise Customer Interactions

Speaker: Sorrell Slaymaker  (Tech Vision Research)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Should Businesses be Using the Same CC and UC Vendor?

Speaker: Diane Myers  (Metrigy)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Mar 20 Thursday | 8:00 am

Addressing Generative AI Security and Compliance Threats

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Mar 20 Thursday | 10:00 am

Why Every CX Leader Should be Stepping Up their Proactive Outreach Game

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: CX/Contact Center

Unscheduled

Zoom Keynote

Speaker: Smita Hashim  (Zoom)

Session Type: Keynote