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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.
Mar 21 Monday | 8:00 am

Contact Centers/CX 2025: How Automated, How Integrated?

Learn which currently-nascent capabilities are likely to go mainstream, and get a realistic perspective on just how much progress contact centers / CX will make over the next three years.

Speaker: Daniel Hong  (Forrester)

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Mar 21 Monday | 9:00 am

Company Culture and Your Hybrid-Office Strategy

Get a 360-degree view of the challenges of hybrid office strategy—how technology and culture intersect to create new challenges

Speaker: Robert Lee Harris  (Communications Advantage)

Pass type: Entire Event Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

New Issues in Team Collaboration Security

Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.

Speaker: Irwin Lazar  (Metrigy)

Pass type: Entire Event Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams

A focus on workflow automation capabilities that often go unknown, unused or underused will help you improve and automate repetitive business processes to deliver measurable outcomes.

Speaker: Kevin Kieller  (enableUC)

Pass type: Entire Event Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Video 2025: How Smart, How Good, and How Common?

Examine how AI will improve and even revolutionize the video experience; the quality of service that users are getting today, and what's likely in the future; and where in the enterprise you'll be expected to deploy video capability.

Speaker: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Mar 21 Monday | 10:15 am

Collaboration in the Hybrid World: Enterprises Speak Out

A panel of enterprise IT / AV / collaboration leaders will step us through the lessons they've learned while trying to empower and support their global workforce.

Moderator: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

How to Get Contact Center Capabilities Into Your Microsoft Environment

If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.

Speaker: Randy Chapman  (Symity)

Pass type: Entire Event Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Making the Composable Enterprise Real

Composable communications "building blocks" enable developers, ISVs, end users and partners to create unique, custom experiences that better meet employee needs. But what will it take to realize the vision in your enterprise?

Speaker: Zeus Kerravala  (ZK Research)

Pass type: Entire Event Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Mobility Update: Sizing Up 5G (and Alternatives) in the Real World

We will focus on mobile broadband service; private 5G; and emerging options for rural broadband, to help you understand where they might present new options as your workforce evolves and grows more dispersed.

Speaker: Michael Finneran  (dBrn Associates)

Pass type: Entire Event Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Workplace 2025: The Future of Work--Putting People First

Why successful workplace modernization strategies must prioritize the employee experience

Speaker: Adam Holtby  (Omdia)

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Mar 21 Monday | 11:15 am

Cloud 2025: How Communications will Use Distributed Cloud Architectures

Learn how the migration toward distributed cloud is likely to play out for communications systems; how enterprises will realize the benefits; and how distributed cloud architectures may change the cost and support picture.

Speaker: Zeus Kerravala  (ZK Research)

Pass type: Entire Event Orlando

Track: Communications & Collaboration 2025

Session Type: Conference Breakout Session

Hackathon Report: Programmable Communications in a Hybrid World

This session presents the results of the TADHack-mini Orlando 2022 Hackathon, which takes place the weekend before Enterprise Connect. See first-hand how the top hackathon participants solved real-world problems.

Speaker: Alan Quayle  (TADHack)

Pass type: Entire Event Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Managing E911 for Compliance and Safety

Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?

Speaker: Irwin Lazar  (Metrigy)

Pass type: Entire Event Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

The Realities and Challenges of Video Conferencing Room Interoperability

Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.

Speaker: Jim Kelly  (Recon Research)

Pass type: Entire Event Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

UC Privacy: Where are the New Pitfalls?

As more business gets done remotely via Unified Communications & Collaboration platforms, your enterprise may find itself confronting privacy issues it's never encountered before. What should be your top priorities to respond?

Speaker: Sorell Slaymaker  (TechVision Research)

Pass type: Entire Event Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Mar 21 Monday | 1:00 pm

Opening General Session: Communications & Collaboration: Making Good on the Promise?

Thought leaders from the technology providers debate and discuss the challenges and opportunities that lie ahead.

Moderator: Jim Burton  (C-T Link)

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: General Session

Mar 21 Monday | 2:00 pm

Who Should be Making Contact Center Decisions in 2022? IT? Customer Service? Marketing?

As technology innovations continue and as the importance of customer experience grows, different enterprise constituencies may seek a bigger role in the decision-making process.

Speaker: Sheila McGee-Smith  (McGee-Smith Analytics)

Pass type: Entire Event Orlando

Track: Contact Center & Customer Experience

Session Type: General Session

Mar 21 Monday | 4:00 pm

UCaaS Plus CCaaS: What’s Real, What’s Hype, and What’s Next

How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?

Speaker: Blair Pleasant  (COMMfusion)

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

Mar 22 Tuesday | 8:00 am

Avoiding the Gotchas in a Cloud Migration

Learn how to make the best cloud services selection, and how to work with vendors and maintain control throughout the conversion process.

Speaker: Melissa Swartz  (Swartz Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

Give Your Users Top-Performing Wi-Fi —Wherever They Are

This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.

Speaker: Terry Slattery  (NetCraftsmen)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Video Meeting Equality: Why It Matters and How to Achieve It

People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?

Speaker: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Your WFM Solution Alone Can’t Save You

Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Mar 22 Tuesday | 3:00 pm

Addressing Today’s Enterprise Challenges With a Diverse IT Team

Explore how events like the Great Resignation are impacting the hiring of diverse talent, what IT departments can do to support diversity and inclusion across the enterprise, and how to foster diverse talent you already have in your organization. 

Moderator: Ryan Daily  (No Jitter)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Key Steps to Building a Stellar Self-Service Experience

We will examine how companies are building great self-service platforms and what success they're seeing as a result.

Speaker: Robin Gareiss  (Metrigy)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Living with Multiple Collaboration Apps

Are you working to pare down the number of collaboration apps in use, or are you accepting it as just the newest generation of "shadow IT" that you'll have to manage as best you can? Join this informal discussion.

Facilitator: Eric Krapf  (Enterprise Connect / No Jitter)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Peer Discussions

Mar 22 Tuesday | 4:00 pm

UCaaS & SD-WAN: A Winning Combination

SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.

Speaker: Steve Leaden  (Leaden Associates)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

Virtual Events in the Hybrid World

How widespread has the adoption of virtual event software and services been? And what can we expect for the future?

Speaker: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Where Speech Tech Is Today—and Where It’s Heading

Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.

Speaker: Jon Arnold  (J Arnold & Associates)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Practical AI

Session Type: Conference Breakout Session

Women in Communications Roundtable: Spotlighting Excellence

A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.

Moderator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Mar 23 Wednesday | 8:00 am

Finding the ROI from Collaboration Analytics

New capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI).

Speaker: Kevin Kieller  (enableUC)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Innovation Showcase: Customer Engagement

Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.

Speaker: Dave Michels  (TalkingPointz)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Matching Conferencing Tech to Office Spaces

It is critical that enterprises review UC&C deployments within offices so that hardware and software provide optimal functionality for space whose uses may have changed since initial technology rollouts.

Speaker: Prachi Nema  (Omdia)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

NOT Moving to the Cloud: What Are Your Risks?

How do you weigh the risks and make sure you don't wind up with stranded investments that can't support the capabilities your users need?

Speaker: Steve Leaden  (Leaden Associates)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Unified Communications & UCaaS

Session Type: Conference Breakout Session

Mar 23 Wednesday | 2:00 pm

CPaaS Part 1: How You Can Use CPaaS to Boost Customer Experience

Learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers; understand which approaches make the most sense for your enterprise, and for what purposes.

Speaker: Robin Gareiss  (Metrigy)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

Coping with the Chip Shortage and Supply Chain Issues

Share experiences and advice with your peers about how to cope with shortages, how the situation has affected your technology rollout plans, and how best to meet end user needs

Facilitator: Melissa Swartz  (Swartz Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Peer Discussions

Enabling Frontline Communications: What's the Right Technology Approach?

In this session we will discuss the three options, the differences, when they apply and how to choose

Speaker: Phil Edholm  (PKE Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Collaboration Platforms

Session Type: Conference Breakout Session

Meeting the New CX Digital-First Mandate: Are you Leading or Falling Behind?

Learn how enterprises are meeting the new digital CX requirements across the enterprise, based on a global survey of leaders responsible for customer experience, marketing, and customer support.

Speaker: Mila D'Antonio  (Omdia)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Mar 23 Wednesday | 3:00 pm

CPaaS Part 2: Examining Different Approaches to Delivering CPaaS

The providers come at CPaaS requirements from different vantage points. During this session, we will challenge providers to explain why their approach is the best for success.

Speaker: Robin Gareiss  (Metrigy)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: CPaaS & APIs

Session Type: Conference Breakout Session

IT Strategies: “Ruthless Prioritization” in the Era of the Great Resignation

Everyone's short-handed: Come to this informal discussion and share your tips about what's essential, how to address the workload, and what you've had to just let go.

Facilitator: Lisa Schmeiser  (No Jitter / Enterprise Connect)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Peer Discussions

Is Ideation the Cure for Lost Creativity?

Tools that enable virtual ideation and collaboration have existed for more than a decade. But these systems have yet to see widespread adoption. Will hybrid working change that?

Speaker: Ira Weinstein  (Recon Research)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Video Collaboration & A/V

Session Type: Conference Breakout Session

Mar 23 Wednesday | 4:00 pm

Managing a Global Procurement for Your UC Migration

Learn how to evaluate service providers with whom to partner; how the most common challenges vary in different regions; how to benchmark pricing; and what to expect from the process.

Speaker: Joseph Schmidt  (TechCaliber Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Management & Networks

Session Type: Conference Breakout Session

The Etiquette, Ethics and Efficacy of Metaverse and VR-enabled Communications

What new issues around compliance and employment issues might impact how you support these new types of features? And are they even worth it?

Facilitator: Martha Buyer  (Law Offices of Martha Buyer, PLLC)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Practical AI

Session Type: Peer Discussions

Tips & Tricks for Recruiting and Retention on Your Team

Come share your best ideas and learn from those who are going through the same challenges when it comes to keeping your team as staffed-up and motivated as possible.

Facilitator: Eric Krapf  (Enterprise Connect / No Jitter)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Peer Discussions

Mar 24 Thursday | 8:00 am

How to Match Your Technology Strategy with Your Enterprise’s Evolving Hybrid Work Plan

Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?

Speaker: Craig Durr  (Wainhouse Research)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Mar 24 Thursday | 9:00 am

Real-World Lessons in Driving User Adoption

This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users.

Speaker: Melissa Swartz  (Swartz Consulting)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Workplace Strategies

Session Type: Conference Breakout Session

Seven Tips for a Network Security Foundation

Learn how to work with your enterprise's network security organization to minimize the risk that communications/collaboration systems open up for networks.

Speaker: Terry Slattery  (NetCraftsmen)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Track: Security & Compliance

Session Type: Conference Breakout Session

Unscheduled

Enterprise Summit: Building the New World of Enterprise Collaboration

Hear from your peers as a panel of enterprise IT/communications decision-makers discuss the challenges they've already been confronting in the hybrid work environment, as well as the obstacles they see looming ahead.

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando

Session Type: General Session

Locknote

Close out Enterprise Connect with a freewheeling discussion among some of the independent experts who led our program sessions.

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando

Session Type: General Session