Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.
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Click on session titles for full session descriptions. All times noted are in EST.
Attendee Breakfast Sponsored by LiveVox
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
How to Build Your Contact Center on Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Collaboration Platforms
The Future of Video and Meeting Rooms: 2026
Moderator: Ira Weinstein (Recon Research)
Panelists: Ilya Bukshteyn (Microsoft), Nathan Coutinho (Logitech), Sam Kennedy (Crestron Electronics, Inc.)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Communications & Collaboration 2026
Top 7 Mistakes to Avoid in a Global Cloud Migration
Panelists: Alicia Gee (Verizon), David Hart (AT&T)
Speaker: Joseph Schmidt (TechCaliber Consulting)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Trouble "Hearing" Your Customers? AI Can Help
Speaker: Max Ball (Forrester)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Developing Solid Self-Service Requires a Knowledge Management Overhaul
Panelists: Srinivasan Raghavan (Five9), Aaron Rice (NICE)
Speaker: Robin Gareiss (Metrigy)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Taming I.T. Costs to Fund Strategic Projects
Speaker: Linda Barnes (Natural Habits, LLC)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Workplace Strategies
UC and Collaboration Security: The New Threat Landscape
Moderator: Irwin Lazar (Metrigy)
Panelists: Mark Collier (SecureLogix Corporation), Gordon Eddy (Ribbon Communications), Matthew Hodgson (Element)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Security & Compliance
Panelist: JoDe Beitler (University of Pennsylvania)
Speaker: Melissa Swartz (Swartz Consulting)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Will Cellular Fixed-Mobile Convergence Finally Happen With UC/Collaboration?
Panelist: Mahendra Sekaran (Microsoft)
Speaker: Michael Finneran (dBrn Associates)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Management & Networks
Moderator: Thomas Brannen (OnConvergence)
Panelist: Adam Mitchell (Voya Financial)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Contact Center/Customer Experience
Managing E911 for the Hybrid Workforce
Moderator: Irwin Lazar (Metrigy)
Panelists: Martha Buyer (Telecommunications Law), Robin Erkkila (Bandwidth), Mark Fletcher (911inform, LLC), Brooks Shannon (NENA), Richard St-Jean (Intrado)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Unified Communications & UCaaS
Video Interoperability: Today and Tomorrow
Panelists: Mahabaleshwar Bhat (BlueJeans by Verizon), Jordan Owens (Pexip), Ilya Bukshteyn (Microsoft)
Speaker: Jim Kelly (Recon Research)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Video Collaboration & A/V
Why It’s Crucial to Have a Strategy for User Adoption
Speaker: Melissa Swartz (Swartz Consulting)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: Workplace Strategies
Opening General Session: Building Your Communications & Collaboration Strategy for Hybrid Work
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Savinay Berry (Vonage), Mark Ewing (Google), Kira Makagon (RingCentral)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Attendee Lunch & Networking Honoring Women in Communications
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Event Experience and Networking
Women in Communications: Insight and Inspiration from Leaders
Moderator: Lisa Schmeiser (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Sinead Aylward (Johnson Controls), Stacey Caster (Rocket Companies), Danielle Joiner McPherson (Delta Air Lines)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Moderator: Sheila McGee-Smith (McGee-Smith Analytics)
Panelists: Barry Cooper (NICE), Celia Fleischaker (Verint), Olivier Jouve (Genesys), Genefa Murphy (Five9)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Track: Contact Center/Customer Experience
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Attendee Breakfast Sponsored by AWS
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Cloud Communications 2026: Why Edge Computing is the Next Wave for Communications
Panelist: Priti Vakil (Verizon)
Speaker: Zeus Kerravala (ZK Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Making Sense of Conversational AI: Lessons Learned from Real-World Experience
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
Project Managing a Complex UCaaS/CCaaS Solution
Speaker: Steve Leaden (Leaden Associates)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Teams Voice: Options, Issues, and Opportunities
Speaker: Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
The Future of Work: The End-User's Perspective
Moderator: Jim Kelly (Recon Research)
Panelists: Manish Parmar (Amicus Therapeutics), Aaron Roe (Deloitte Technology, Deloitte)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V
Best of Enterprise Connect Awards Presentation
Presenter: Eric Krapf (Enterprise Connect / No Jitter)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Event Experience and Networking
Enterprise Summit: Navigating a Changing Landscape
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: JoDe Beitler (University of Pennsylvania), Brian Dibrell (Humana)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Speakers: Nicole Herskowitz (Microsoft), Ilya Bukshteyn (Microsoft)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Javed Khan (Cisco)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Mo Katibeh (RingCentral)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Accessibility: How Enterprise I.T. Can Better Support Workers with Disabilities
Moderators: Claudio Luis Vera, Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Tamar Savir (Verily), Sheri Byrne-Haber (VMWare)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Hackathon Report: Focus on Programmable Communications
Speaker: Alan Quayle (TADHack, TADSummit)
Pass Type: Entire Event Orlando - Monday-Thursday
Session Type: Session
Track: CPaaS & APIs
I.T. Security with a Hybrid Workforce
Panelists: Aamer Akhter (VMware), Martin Nystrom (Lumen)
Speaker: Terry Slattery (Independent Consultant)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Security & Compliance
Living in the MultiCaaS: Comparing Microsoft, Cisco, Zoom, and RingCentral Solutions
Speakers: Brent Kelly (Omdia), Kevin Kieller (enableUC)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
Supporting the Anywhere Workforce: Building Digital Workplace Ecosystems
Panelists: Ilya Bukshteyn (Microsoft), Jared Cook (VMware)
Speaker: Adam Holtby (Omdia)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Using Advanced Analytics to Get the Full Picture of Your CX Performance
Speaker: Robin Gareiss (Metrigy)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
CX Beyond the Contact Center: Why Your Enterprise Needs a Holistic Approach
Speaker: Juanita Coley (Solid Rock Consulting)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
How I.T. Can Build a Sustainable Accessibility Program for Enterprise Communications
Speaker: Claudio Luis Vera
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Intelligent Communications & Collaboration: 2026
Speaker: Jim Lundy (Aragon Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Rethinking Cloud Migration: Is Public Cloud the Best Path Forward for Your Organization?
Panelists: Paul Ginn (Mitel), Mike Kuch (Avaya)
Speaker: Elka Popova (Frost & Sullivan)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Attendee Breakfast Sponsored by RingCentral
Location: Osceola and Sun Lobbies
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Contact Centers 2026: Where We'll Be with CCaaS, AI, and WFO
Panelists: Josh Goldlust (Genesys), Mimi Nguyen (Talkdesk)
Speaker: David Myron (Omdia)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Communications & Collaboration 2026
Equipping Offices for Collaboration in a Global Enterprise
Speaker: Prachi Nema (Omdia)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
How Reliable is Your Cloud Solution?
Panelists: Amir Hameed (RingCentral), Doug Knight (Spectrum Enterprise), Mahendra Sekaran (Microsoft), Sanjay Srinivasan, PhD (Vonage)
Speaker: Steve Leaden (Leaden Associates)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Innovation Showcase: Collaboration
Moderator: Dave Michels (TalkingPointz)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Session
Track: Collaboration Platforms
Securing Communications for Incident Response
Speaker: Sorell Slaymaker (TechVision Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Security & Compliance
Making Progress on Hybrid Work: The Enterprise View
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Stacy Foster (Mastercard), Gary LaSasso (Amicus Therapeutics)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session
Speaker: Joseph Chong (Zoom)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Behshad Behzadi, PhD (Google Cloud)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Speaker: Dilip Kumar (Amazon Web Services)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: Keynote
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Expo Hall
Ensuring E911 Compliance with a Comprehensive Audit
Speakers: Elizabeth English (EE and Associates), Robert Lee Harris (Communications Advantage)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Five Network Problems That Hinder Real-Time Performance--And How to Fix Them
Speaker: Terry Slattery (Independent Consultant)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Management & Networks
Technology’s Role in the New Office Experience
Panelist: Ciara Peter (Robin)
Speaker: Craig Durr (Wainhouse Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
The Future of the Platform and Conferencing Provider
Panelists: Ilya Bukshteyn (Microsoft), Mark Ewing (Google)
Speaker: Ira Weinstein (Recon Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V
What Goes Into a Successful CX Digital Transformation Strategy?
Speaker: Nerys Corfield (Injection Consulting Limited)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
CPaaS Case Studies: Making Integration Work -- and Pay
Moderator: Thomas Brannen (OnConvergence)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: CPaaS & APIs
How Collaboration and Employee Experience Come Together
Panelists: Nicole Herskowitz (Microsoft), Jonathan Sass (Vyopta)
Speaker: Beth Schultz (Metrigy)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
How Customer Engagement Platforms Will Drive CX 2.0
Panelists: Laura Bassett (NICE), Elcenora Martinez (Genesys), Philippe Poutonnet (Twilio)
Speaker: Mila D'Antonio (Omdia)
Pass Type: Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?
Panelists: John Antanaitis (Vonage), Jack Nichols (Genesys), Ashish Seth (RingCentral), Joseph Walsh (GoTo)
Speaker: Blair Pleasant (COMMfusion)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Unified Communications & UCaaS
Visual Collaboration: Should Everyone Be Whiteboarding?
Moderator: Jim Kelly (Recon Research)
Panelists: Nia Celestin (DTEN), David Kung (Bluescape), Aaron Rimmer (Google)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Video Collaboration & A/V
Real-World Advice for a CCaaS Migration
Panelists: Vic Cooper (Inteletry LLC), Craig Robinson (StableLogic Ltd), Scott Sachs (SJS Solutions, LLC)
Speaker: Elizabeth English (EE and Associates)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Contact Center/Customer Experience
Speech Technology Roundtable: Leading Enterprise Applications and Emerging Use Cases
Panelist: Dan O'Connell (Dialpad)
Speaker: Jon Arnold (J Arnold & Associates)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Collaboration Platforms
Enterprise Connect Appreciation Party Sponsored by RingCentral
Location: Coquina Lawn
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: Event Experience and Networking
Attendee Breakfast Sponsored By Slack
Location: Sun Lobby
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Event Experience and Networking
From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations
Panelists: John Antanaitis (Vonage), Chas Bowman (Twilio), Bob Serr (Microsoft)
Speaker: Zeus Kerravala (ZK Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: CPaaS & APIs
Network Automation: Streamline Processes While Avoiding the Pitfalls
Speaker: Terry Slattery (Independent Consultant)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Management & Networks
Planning I.T. for a Multi-Generational Workforce
Speaker: Robert Lee Harris (Communications Advantage)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando
Session Type: Session
Track: Workplace Strategies
Will I.T. Own the Future of Work (and Should It)?
Moderator: Lisa Schmeiser (Enterprise Connect / No Jitter)
Panelists: Robert Lee Harris (Communications Advantage), Adam Holtby (Omdia), Beth Schultz (Metrigy), Zeus Kerravala (ZK Research)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando
Session Type: General Session
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Brent Kelly (Omdia), Zeus Kerravala (ZK Research), Sheila McGee-Smith (McGee-Smith Analytics), Dave Michels (TalkingPointz)
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual
Session Type: General Session