Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
Click on session titles for full session descriptions. All times noted are in EST.
Location: Osceola and Sun Lobbies
Pass type: Entire Event Orlando
Session Type: Event Experience and Networking
Contact Centers/CX 2025: Megatrends Reshaping CX
Learn which currently-nascent capabilities are likely to go mainstream, and get a realistic perspective on just how much progress contact centers / CX will make over the next three years.
Panelists: Callan Schebella (Five9), Rahul Garg (Genesys), Andy Traba (NICE), Prashanth Padmanaghan (Talkdesk)
Speaker: Max Ball (Forrester)
Location: Osceola B
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Managing a Global Procurement for Your UC Migration
Learn how to evaluate service providers with whom to partner; how the most common challenges vary in different regions; how to benchmark pricing; and what to expect from the process.
Panelists: Kennedy Pereira (AT&T), Neil Cook (Verizon)
Speaker: Joseph Schmidt (TechCaliber Consulting)
Location: Osceola A
Pass type: Entire Event Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Where AI Pays Off in the Contact Center
Just rolling out capabilities with the "AI" label doesn't guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success.
Speaker: David Myron (Omdia)
Location: Sun A
Pass type: Entire Event Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Where Speech Tech Is Today—and Where It’s Heading
Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.
Speaker: Jon Arnold (J Arnold & Associates)
Location: Sun B
Pass type: Entire Event Orlando
Track: Practical AI
Session Type: Conference Breakout Session
Company Culture and Your Hybrid-Office Strategy
Get a 360-degree view of the challenges of hybrid office strategy—how technology and culture intersect to create new challenges
Panelists: Justin Stevens (Ixiom Solutions), Paula Burgess (Vecellio Group)
Speaker: Robert Lee Harris (Communications Advantage)
Location: Sun D
Pass type: Entire Event Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
New Issues in Team Collaboration Security
Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.
Panelists: Niraj Gopal (Cisco), Ted Smith (Oracle), Walter Kenrich (Ribbon Communications), Brandon Long (Unisys)
Speaker: Irwin Lazar (Metrigy)
Location: Osceola A
Pass type: Entire Event Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams
A focus on workflow automation capabilities that often go unknown, unused or underused will help you improve and automate repetitive business processes to deliver measurable outcomes.
Speaker: Kevin Kieller (enableUC)
Location: Sun B
Pass type: Entire Event Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
UCaaS Plus CCaaS: What's Real, What's Hype, and What's Next
How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?
Panelists: Dhwani Soni (8x8), Fabrice Della Mea (Dialpad), Jack Nichols (Genesys Cloud CX), Sanjay Srinivasan (Vonage)
Speaker: Blair Pleasant (COMMfusion)
Location: Sun A
Pass type: Entire Event Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
Video 2025: How Smart, How Good, and How Common?
Examine how AI and other leading technologies will improve and even revolutionize the video experience, the quality of service that users are getting today and what's likely in the future, and where you'll be expected to deploy video capability
Panelists: Chris Rowen (Cisco), Scott Wharton (Logitech), Ilya Bukshteyn (Microsoft), Shawn Rolin (Zoom), Beau Wilder (Poly)
Speaker: Ira Weinstein (Recon Research)
Location: Osceola B
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
[Virtual] Can You Live with Multiple Collaboration Apps?
Facilitator: Dave Mailer (4C Strategies Ltd.)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Virtual Peer Discussions
AM Refreshment Break Sponsored by Vonage
Location: Osceola Lobby
Pass type: Entire Event Orlando
Session Type: Event Experience and Networking
[Virtual] Video Meeting Equity: How Important Is It For Your Enterprise?
Facilitator: Dave Mailer (4C Strategies Ltd.)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Virtual Peer Discussions
How to Get Contact Center Capabilities Into Your Microsoft Environment
If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.
Speaker: Randy Chapman (Symity)
Location: Osceola A
Pass type: Entire Event Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Making the Composable Enterprise Real
Composable communications "building blocks" enable developers, ISVs, end users and partners to create unique, custom experiences that better meet employee needs. But what will it take to realize the vision in your enterprise?
Panelists: Simon Harrison (Avaya), Jason Copeland (Cisco), Mike Brevoort (Slack), Chas Bowman (Twilio), Savinay Berry (Vonage)
Speaker: Zeus Kerravala (ZK Research)
Location: Osceola B
Pass type: Entire Event Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Mobility Update: Sizing Up 5G (and Alternatives) in the Real World
We will focus on mobile broadband service; private 5G; and emerging options for rural broadband, to help you understand where they might present new options as your workforce evolves and grows more dispersed.
Panelists: Jason Inskeep (AT&T), Lov Kher (Verizon)
Speaker: Michael Finneran (dBrn Associates)
Location: Sun D
Pass type: Entire Event Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
The Realities and Challenges of Video Conferencing Room Interoperability
Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.
Speaker: Jim Kelly (Recon Research)
Location: Sun A
Pass type: Entire Event Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Workplace 2025: The Future of Work--Putting People First
Why successful workplace modernization strategies must prioritize the employee experience
Speaker: Adam Holtby (Omdia)
Location: Sun B
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
[Virtual] Equipping the Hoteled Office
Facilitator: Alaa Saayed (Frost & Sullivan)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Virtual Peer Discussions
Cloud 2025: How Communications will Use Distributed Cloud Architectures
Learn how the migration toward distributed cloud is likely to play out for communications systems; how enterprises will realize the benefits; and how distributed cloud architectures may change the cost and support picture.
Panelists: Brad Bonin (Cisco), Amir Hameed (RingCentral)
Speaker: Zeus Kerravala (ZK Research)
Location: Osceola B
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Innovation Showcase: Customer Engagement
Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.
Speaker: Dave Michels (TalkingPointz)
Location: Osceola A
Pass type: Entire Event Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Managing E911 for Compliance and Safety
Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?
Panelists: Mark Fletcher (911inform, LLC), Robin Erkkila (Bandwidth), Joshua Burch (Intrado), Martha Buyer (Law Offices of Martha Buyer, PLLC)
Speaker: Irwin Lazar (Metrigy)
Location: Sun B
Pass type: Entire Event Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
UC Privacy: Where are the New Pitfalls?
As more business gets done remotely via Unified Communications & Collaboration platforms, your enterprise may find itself confronting privacy issues it's never encountered before. What should be your top priorities to respond?
Speaker: Sorell Slaymaker (TechVision Research)
Location: Sun D
Pass type: Entire Event Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Video Conferencing Room Interoperability: What Are the Paths Forward?
A leading analyst tests industry vendors' commitment to interoperability, or their reasons for considering it a non-issue.
Moderator: Jim Burton (C-T Link)
Panelists: Abhay Kulkarni (Cisco), Scott Wharton (Logitech), Ilya Bukshteyn (Microsoft), Chris Moss (Poly), Jim Kelly (Recon Research), Shawn Rolin (Zoom)
Location: Sun A
Pass type: Entire Event Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Location: Event Lawn - Coquina Lawn
Pass type: Entire Event Orlando
Session Type: Event Experience and Networking
[Virtual] Cloud Migration for those Still on Prem
Facilitator: Alaa Saayed (Frost & Sullivan)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Virtual Peer Discussions
Opening General Session: Communications & Collaboration: Making Good on the Promise?
Thought leaders from the technology providers debate and discuss the challenges and opportunities that lie ahead.
Moderators: Jim Burton (C-T Link), Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Amrit Chaudhuri (8x8), Lorrissa Horton (Cisco), Mahendra Sekaran (Microsoft), Kira Makagon (RingCentral), Savinay Berry (Vonage), Graeme Geddes (Zoom)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: General Session
PM Refreshment Break Sponsored by Zoom
Location: Osceola Lobby
Pass type: Entire Event Orlando
Session Type: Event Experience and Networking
Who Should be Making Contact Center Decisions in 2022? IT? Customer Service? Marketing?
As technology innovations continue and as the importance of customer experience grows, different enterprise constituencies may seek a bigger role in the decision-making process.
Panelists: Andy Dignan (Five9), Yasser El-Haggan (Genesys), Caroline Yap-Jones (Google Cloud), Paul Jarman (NICE), Ryan Nichols (Salesforce/Slack)
Speaker: Sheila McGee-Smith (McGee-Smith Analytics)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: General Session
EC Theater 2022 Session: Improve agent performance with Machine Learning
Speaker: Ayesha Borker (AWS)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Expo
Golf Simulation Booth - Sponsored by Netsfere
Location: Exhibit Hall - Lower Level - Booth 2500
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Sponsored Session: Personalizing and optimizing the customer experience with holistic customer data.
Sponsor Speakers: James Riseman (Treasure Data), Rick van Esch (Sinch)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Sponsored Session: The Value of Connecting Your Voice and Digital Channels on a Single Platform
Speakers: Tony Flores (Salesforce), Kelvin Lam (Salesforce), Randy Hand (AWS)
Location: Osceola 1
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
The Headshot Booth Studio - Sponsored by Vonage
Location: Exhibit Hall - Lower Level - Booth 1341
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
[Virtual] How to Cope with the Chip Shortage & Supply Chain Issues
Facilitator: Darin Ward (No Jitter)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Virtual Peer Discussions
Enterprise Connect TV Sponsored by Microsoft
Location: Exhibit Hall - Lower Level - Booth 507
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
EC Theater 100 Session: Drive the customer journey with AI for every day
Speaker: Fernando Egea (Talkdesk)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Redefine The Workspace Yealink Microsoft Teams Solutions
Speaker: Jonathan Sides (Yealink)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Vonage Adult Root Beer Sponsorship – Booth 2113
Location: Exhibit Hall - Lower Level - Booth 2113
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Women in Communications Roundtable: Spotlighting Excellence
A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.
Moderator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Panelists: Danielle Joiner McPherson (Delta Air Lines), Sinead Aylward (Endurance), Jocelyn DeMaio (The Hartford Financial Group), Gauri Bhalerao (Yum! Brands)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Women in Communications Reception
Location: Sun D
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Speaker: Gregg Fiddes (Google)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 100 Session: How to Future-Proof Your CPaaS
Speaker: David Casem (Telnyx)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Speaker: Kennedy Pereira (AT&T)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Speaker: Sheila McGee-Smith (McGee-Smith Analytics)
Location: Tallahassee 3
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Breakfast Briefing
Attendee Breakfast Sponsored by RingCentral
Location: Osceola and Sun Lobbies
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Avoiding the Gotchas in a Cloud Migration
Learn how to make the best cloud services selection, and how to work with vendors and maintain control throughout the conversion process.
Speaker: Melissa Swartz (Swartz Consulting)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
Give Your Users Top-Performing Wi-Fi —Wherever They Are
This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.
Speaker: Terry Slattery (NetCraftsmen)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Video Meeting Equality: Why It Matters and How to Achieve It
People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?
Panelists: Nathan Coutinho (Logitech), Ilya Bukshteyn (Microsoft), Beau Wilder (Poly), Graeme Geddes (Zoom)
Speaker: Ira Weinstein (Recon Research)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Your WFM Solution Alone Can’t Save You
Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.
Speaker: Juanita Coley (Solid Rock Consulting)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
[Virtual] New Issues in Team Collaboration Security
Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.
Panelists: Niraj Gopal (Cisco), Walter Kenrich (Ribbon Communications), Brandon Long (Unisys)
Speaker: Irwin Lazar (Metrigy)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Security & Compliance
Session Type: Virtual Conference Session
[Virtual] Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams
Speaker: Kevin Kieller (enableUC)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Virtual Conference Session
[Virtual] Where AI Pays Off in the Contact Center
Just rolling out capabilities with the "AI" label doesn't guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success.
Speaker: David Myron (Omdia)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
Best of Enterprise Connect Awards
Join us as we recognize the best in excellence & innovation at the Best of Enterprise Connect Awards!
Speaker: Eric Krapf (Enterprise Connect / No Jitter)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: General Session
Enterprise Summit: Building the New World of Enterprise Collaboration
Hear from your peers as a panel of enterprise IT/communications decision-makers discuss the challenges they've already been confronting in the hybrid work environment, as well as the obstacles they see looming ahead.
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Gary LaSasso (Amicus Therapeutics), Todd White (Ford Motor Company), David Bartos (Ryder Systems), Ann Dozier (Southern Glazer's Wine and Spirits, LLC)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: General Session
Speaker: Nicole Herskowitz (Microsoft)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
AM Refreshment Break Sponsored by TalkDesk
Location: Osceola Lobby
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Speaker: Javed Khan (Cisco)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
Speaker: Diego Pantoja-Navajas (Amazon Web Services)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
Attendee Lunch - Sponsored by Vonage "The Taco the Town"
Location: Florida Exhibit Hall
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
EC Theater 2022 Session: How to Supercharge your CX with Conversation Intelligence
Speakers: Ben Warner (Observe.AI), Christian Wathne (Observe.AI)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Expo
Golf Simulation Booth - Sponsored by Netsfere
Location: Exhibit Hall - Lower Level - Booth 2500
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
The Headshot Booth Studio - Sponsored by Vonage
Location: Exhibit Hall - Lower Level - Booth 1341
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
[Virtual] How to Get Contact Center Capabilities Into Your Microsoft Environment
If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.
Speaker: Randy Chapman (Symity)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
[Virtual] The Realities and Challenges of Video Conferencing Room Interoperability
Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.
Speaker: Jim Kelly (Recon Research)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Virtual Conference Session
EC Theater 100 Session: Reimagining the Customer Experience with Zoom
Speaker: Josh Stanley (Zoom)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Automate away costs with faster IT workflows
Speaker: Clint Burns (Slack)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Enterprise Connect TV Sponsored by Microsoft
Location: Exhibit Hall - Lower Level - Booth 507
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Sponsored Session: How to transform customer engagement, one conversation at a time
Sponsor Speakers: Oscar Werner (Sinch), Will Conway (Sinch), Ed O'Hara (Inteliquent, a Sinch Company)
Location: Osceola 1
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Sponsored Session: The Great Resignation: Why Your Contact Center Won't Survive without Automation
Sponsor Speaker: Gadi Shamia (Replicant)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Speaker: Daniela Chocron (Microsoft)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Showcase
EC Theater 100 Session: Leveraging AWS machine learning for your existing telephony workloads
Speaker: Greg Herlein (AWS)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Speaker: Will Gordy (Verizon Business Group)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 100 Session: Surviving the Great Resignation by Promoting Role Diversity
Speaker: Erin Wilson (Five9)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Zero Trust for Applications
Speaker: Danny Jenkins (ThreatLocker)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Location: Expo Hall - Lower Level - EC Theater 2200
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Sponsored Session: Driving Exceptional CX with AI & Virtual Assistants in the Contact Center
Speaker: Kennedy Pereira (AT&T)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Sponsored Session: How Excellent Conversations Optimize Customer Experience, Today and Tomorrow
Sponsor Speaker: Lonnie Johnston (Balto)
Location: Osceola 1
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
[Virtual] Innovation Showcase: Customer Engagement
Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.
Speaker: Dave Michels (TalkingPointz)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
[Virtual] Managing E911 for Compliance and Safety
Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?
Panelists: Mark Fletcher (911inform, LLC), Robin Erkkila (Bandwidth), Joshua Burch (Intrado), Martha Buyer (Law Offices of Martha Buyer, PLLC)
Speaker: Irwin Lazar (Metrigy)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Virtual Conference Session
[Virtual] Video Conferencing Room Interoperability: What Are the Paths Forward?
Panelists: Abhay Kulkarni (Cisco), Ilya Bukshteyn (Microsoft), Chris Moss (Poly), Shawn Rolin (Zoom)
Speakers: Jim Burton (C-T Link), Jim Kelly (Recon Research)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Virtual Conference Session
Speaker: Vandana Thomas (Microsoft)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: 5 Contact Center Trends You Don’t Want to Miss in 2022
Speakers: Louis Summe (LiveVox), Nick Bandy (LiveVox)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
How to Match Your Technology Strategy with Your Enterprise's Evolving Hybrid Work Plan
Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?
Speaker: Craig Durr (Wainhouse Research)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Key Steps to Building a Stellar Self-Service Experience
We will examine how companies are building great self-service platforms and what success they're seeing as a result.
Panelists: Genefa Murphy (Five9), Laura Bassett (NICE)
Speaker: Robin Gareiss (Metrigy)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
The Cisco/Microsoft/RingCentral/Zoom Cage Match: Part 1
An In-Depth Evaluation of Current Capabilities and Market Dominance Outlook
Speakers: Phil Edholm (PKE Consulting), Brent Kelly (Omdia)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Zero-Trust for UC in the Real World
Given the importance of communications/collaboration systems to hybrid work, this is a security paradigm that will be even more important for our industry.
Panelists: Brett Shockley (Journey), Anurag Lal (NetSfere), Kelly Minyard (Secure Logix Corporation), Sorell Slaymaker (TechVision Research)
Speaker: Elizabeth English (EE and Associates)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Sponsor Speaker: John Finch (Zendesk)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Sponsored Session
EC Theater 100 Session: The Evolution of Work: 3 Tips for Driving Collaboration Equity
Speakers: Nia Celestin (DTEN), Scott Krueckeberg (DTEN)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Intelligently Deliver Proactive, Hyper-Personalized Customer Connections
Speakers: Fernando Mousinho (Webex by Cisco), Courtenay Godshall (Webex by Cisco)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Banish the 'Dumb' Bot with NICE CXone's SmartAssist
Sponsor Speaker: Eric Gantwerk (NICE)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Sponsored Session: Contact Center Conversational AI for Optimal Customer and Agent Experience
Sponsor Speaker: Michael Kropidlowski (Kore.ai)
Location: Osceola 1
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
PM Refreshment Break Sponsored by Webex by Cisco
Location: Osceola Lobby
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
[VIRTUAL] E9-1-1: The Reality for Enterprises Today
Facilitators: Roberta Fox (9-1-1 Tech Advisors), Melinda Sensabaugh, ENP (Vita Safety Partners), William Svien (Vita Safety Partners)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Peer Discussions
[Virtual] I.T.'s Recipe for Ruthless Prioritization in the Era of the Great Resignation
Facilitator: Darin Ward (No Jitter)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Virtual Peer Discussions
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Speakers: Gayathri Krishnamurthy (RingCentral), Michael Hoskins (NICE)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Paradise by The Dashboard Light
Speakers: Walter Kenrich (Ribbon Communications), Rich Krizan (Ribbon Communications)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
The Cisco/Microsoft/RingCentral/Zoom Cage Match: Part 2
An In-Depth Evaluation of Current Capabilities and Market Dominance Outlook
Speakers: Phil Edholm (PKE Consulting), Brent Kelly (Omdia)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
The Etiquette, Ethics and Efficacy of Metaverse and VR-enabled Communications
What new issues around compliance and employment issues might impact how you support these new types of features? And are they even worth it?
Facilitator: Martha Buyer (Law Offices of Martha Buyer, PLLC)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Practical AI
Session Type: Peer Discussions
UCaaS & SD-WAN: A Winning Combination
SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.
Speaker: Steve Leaden (Leaden Associates)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Virtual Events in the Hybrid World
How widespread has the adoption of virtual event software and services been? And what can we expect for the future?
Panelists: Logan Seger (Cisco), Sean McMann (Kaltura), Donny Neufuss (SonicFoundry), Peter Verwayen (BlueJeans by Verizon)
Speaker: Jim Kelly (Recon Research)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Vonage Adult Root Beer Sponsorship – Booth 2113
Location: Exhibit Hall - Lower Level - Booth 2113
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
EC Theater 100 Session: Changing the World of Customer Loyalty
Speaker: Michael Skigen (IntelePeer)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Speaker: Travis Hinton (Bandwidth)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Sponsor Speaker: Troy Jensen (Shure)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
[VIRTUAL] Cost Optimization and Auditing to Save Money
Facilitators: Cyndi Crews (Abilita), Gary Lisbon (Glvoice Solutions, Inc.)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Peer Discussions
Speaker: Amy Jefferson (BlueJeans by Verizon)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Hyper-personalized interactions with data at the core
Speaker: Tim Richter (Twilio)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Sponsor Speakers: Kush Parikh (Hiya), Julianne Maila (Hiya)
Location: Osceola 1
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Speaker: Rick van Esch (Sinch)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Speaker: Jordan Owens (Pexip)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Sponsored Session: Connecting technology to conference rooms
Speakers: Mauro Caule (Jabra), Sam Kennedy (Creston Electronics)
Location: Sun C
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Sponsored Session
Location: Gaylord Palms Atrium
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Attendee Breakfast Sponsored by Microsoft
Location: Osceola and Sun Lobbies
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Addressing Today's Enterprise Challenges With a Diverse IT Team
Explore how events like the Great Resignation are impacting the hiring of diverse talent, what IT departments can do to support diversity and inclusion across the enterprise, and how to foster diverse talent you already have in your organization.
Moderator: Ryan Daily (No Jitter)
Panelist: Chelly Conley (KnowBe4)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Finding the ROI from Collaboration Analytics
New capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI).
Panelists: Pratibha Pandit (RingCentral), Cai Kjaer (Swoop Analytics), Jeff Graham (VOSS Solutions)
Speaker: Kevin Kieller (enableUC)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Matching Conferencing Tech to Office Spaces
It is critical that enterprises review UC&C deployments within offices so that hardware and software provide optimal functionality for space whose uses may have changed since initial technology rollouts.
Panelists: Sam Kennedy (Crestron Electronics, Inc.), Theis Mørk (EPOS), Tim Hernquist (Jabra), Graeme Geddes (Zoom)
Speaker: Tim Banting (Omdia)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
NOT Moving to the Cloud: What Are Your Risks?
How do you weigh the risks and make sure you don't wind up with stranded investments that can't support the capabilities your users need?
Panelists: Paul Gentile (GoTo), Greg Zweig (Ribbon Communications), Praveen Mamnani (RingCentral), Douglas Knight (Spectrum Enterprise)
Speaker: Steve Leaden (Leaden Associates)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
[Virtual] Give Your Users Top-Performing Wi-Fi —Wherever They Are
This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.
Speaker: Terry Slattery (NetCraftsmen)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Virtual Conference Session
[Virtual] Video Meeting Equality: Why It Matters and How to Achieve It
People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?
Panelists: Nathan Coutinho (Logitech), Ilya Bukshteyn (Microsoft), Beau Wilder (Poly), Graeme Geddes (Zoom)
Speaker: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Virtual Conference Session
[Virtual] Your WFM Solution Alone Can't Save You
Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.
Speaker: Juanita Coley (Solid Rock Consulting)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
3 FIRESIDE CHATS: PERSPECTIVES ON INDUSTRY TRANSITIONS
We sit down with leaders from companies that are tackling elements of the newest challenges, and will learn their vision for how the enterprise can leverage technologies to meet business and end user needs.
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Speakers: Tod Famous (Genesys Multicloud CX), Ryan Nichols (Salesforce/Slack), Daniel Hansens (Salesforce/Slack), Rory Read (Vonage)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: General Session
Speaker: Gary Sorrentino (Zoom)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
AM Refreshment Break Sponsored by Amazon Web Services
Location: Osceola Lobby
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Speaker: Kira Makagon (RingCentral)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
Google Keynote - Reimagining Contact Center AI
Speaker: Andrew Moore (Google Cloud)
Location: Osceola CD & Virtual
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Keynote
Attendee Lunch - Sponsored by Vonage "The Taco the Town"
Location: Florida Exhibit Hall
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
EC Theater 100 Session: How to Deliver Effortless Experiences with AI-powered Chatbots
Speaker: Marc Hutchinson (Salesforce)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Expo
Golf Simulation Booth - Sponsored by Netsfere
Location: Exhibit Hall - Lower Level - Booth 2500
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Location: Exhibit Hall - Lower Level
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
The Headshot Booth Studio - Sponsored by Vonage
Location: Exhibit Hall - Lower Level - Booth 1341
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
[VIRTUAL] How to Match Your Technology Strategy with Your Enterprise’s Evolving Hybrid Work Plan
Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?
Speaker: Craig Durr (Wainhouse Research)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Virtual Conference Session
[VIRTUAL] Virtual Interactive Demo: Go from Nothing to Enabled on Teams Phone in 10 minutes
Speaker: Bryan Nyce (Microsoft)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Live Interactive Demos
[Virtual] Key Steps to Building a Stellar Self-Service Experience
We will examine how companies are building great self-service platforms and what success they're seeing as a result.
Panelists: Genefa Murphy (Five9), Laura Bassett (NICE)
Speaker: Robin Gareiss (Metrigy)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
[Virtual] UCaaS Plus CCaaS: What's Real, What's Hype, and What's Next
How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?
Panelists: Fabrice Della Mea (Dialpad), Dhwani Soni (8x8), Jack Nichols (Genesys Cloud CX), Sanjay Srinivasan (Vonage)
Speaker: Blair Pleasant (COMMfusion)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Virtual Conference Session
EC Theater 100 Session: Edify: Breaking Down Contact Center Barriers with Zero-code Software
Speaker: Cliff Snyder (Edify)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: Integrating Video in the Hybrid Environment Solutions for Office and Remote
Speaker: Tim Hernquist (Jabra)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Enterprise Connect TV Sponsored by Microsoft
Location: Exhibit Hall - Lower Level - Booth 507
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Speakers: Vandana Thomas (Microsoft), John Tucker (Microsoft)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Video Discussion Group (Virtual)
Speaker: Joseph Walsh (GoTo)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
EC Theater 2022 Session: How EPOS Meeting Room Solutions are designed for the brain
Speaker: Dorthe Krogh Jensen (EPOS)
Location: EC Theater 2022
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
Vonage Adult Root Beer Sponsorship – Booth 2113
Location: Exhibit Hall - Lower Level - Booth 2113
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
EC Theater 100 Session: Build Better Connections, Conversations and Engagement
Speaker: David Bukovinsky (Vonage)
Location: EC Theater 100
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Enterprise Connect Theater
[Virtual] Analytics: What are they Good For?
Facilitator: J.R. Simmons (Ross & Baruzzini)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Peer Discussions
[Virtual] UCaaS & SD-WAN: A Winning Combination
SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.
Speaker: Steve Leaden (Leaden Associates)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Virtual Conference Session
[Virtual] Where Speech Tech Is Today—and Where It's Heading
Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.
Speaker: Jon Arnold (J Arnold & Associates)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Practical AI
Session Type: Virtual Conference Session
[Virtual] Women in Communications Roundtable: Spotlighting Excellence
A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.
Panelists: Sinead Aylward (Endurance), Jocelyn DeMaio (The Hartford Financial Group), Gauri Bhalerao (Yum! Brands)
Speaker: Lisa Schmeiser (No Jitter / Enterprise Connect)
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Virtual Conference Session
CPaaS Part 1: How You Can Use CPaaS to Boost Customer Experience
Learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers; understand which approaches make the most sense for your enterprise, and for what purposes.
Speaker: Robin Gareiss (Metrigy)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Coping with the Chip Shortage and Supply Chain Issues
Share experiences and advice with your peers about how to cope with shortages, how the situation has affected your technology rollout plans, and how best to meet end user needs
Facilitator: Melissa Swartz (Swartz Consulting)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Peer Discussions
Enabling Frontline Communications: What's the Right Technology Approach?
In this session we will discuss the three options, the differences, when they apply and how to choose
Panelists: Jason Copeland (Cisco), Praveen Mamnani (RingCentral), Chris Piwinski (Twilio)
Speaker: Phil Edholm (PKE Consulting)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Location: Expo Hall - Lower Level - Booth 2039
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Meeting the New CX Digital-First Mandate: Are you Leading or Falling Behind?
Learn how enterprises are meeting the new digital CX requirements across the enterprise, based on a global survey of leaders responsible for customer experience, marketing, and customer support.
Panelists: Andrew Larty (Edify), Elcenora Martinez (Genesys), Kevin Lee (NICE), Ash Hallett (UJET)
Speaker: Mila D'Antonio (Omdia)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
PM Refreshment Break Sponsored by GoTo
Location: Osceola and Sun Lobbies
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
[VIRTUAL] Women in Communications
Facilitator: Molly Zraik (The BAZ Group)
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Virtual, Tuesday-Thursday Orlando
Session Type: Virtual Peer Discussions
CPaaS Part 2: Examining Different Approaches to Delivering CPaaS
The providers come at CPaaS requirements from different vantage points. During this session, we will challenge providers to explain why their approach is the best for success.
Panelists: John Bell (Bandwidth), Brian Gilman (IntelePeer), Shawn Henry (Microsoft), Tracy Hill (Twilio), Sanjay Srinivasan (Vonage)
Speaker: Robin Gareiss (Metrigy)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Cloud Best-of-Breed vs Best-of-Suite: Do You Really Need to Choose?
Understand how to benchmark cloud communications and collaboration offerings to identify the best fit for your organization.
Panelists: Esther Yoon (RingCentral), Joe Crawford (Verizon), Heidi Elmore (Zoom)
Speaker: Elka Popova (Frost & Sullivan)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
IT Strategies: “Ruthless Prioritization” in the Era of the Great Resignation
Everyone's short-handed: Come to this informal discussion and share your tips about what's essential, how to address the workload, and what you've had to just let go.
Facilitator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Peer Discussions
Is Ideation the Cure for Lost Creativity?
Tools that enable virtual ideation and collaboration have existed for more than a decade. But these systems have yet to see widespread adoption. Will hybrid working change that?
Moderator: Jim Kelly (Recon Research)
Panelists: David Kung (Bluescape), Tom Richards (Cisco), Richard Borenstein (Mural)
Speaker: Dave Silberstein (DTEN)
Location: Osceola B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Enterprise Connect Appreciation Party Sponsored by Sinch
Location: Coastal Ballroom
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Location: Sun Lobby
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
Overcoming Real-World Obstacles to Transforming CX
Transitioning to an advanced customer experience center involves not just technology, but process and organizational considerations. Join us to gain insight from real-world examples of customer experience transformations
Moderator: Elizabeth English (EE and Associates)
Panelists: Craig Robinson (StableLogic Ltd), Ari Reingowsky (Trien & Associates, Inc.)
Location: Sun A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Real-World Lessons in Driving User Adoption
This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users.
Speakers: Melissa Swartz (Swartz Consulting), Vallorie Weires (Enabling Technologies Corp)
Location: Sun A
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Seven Tips for a Network Security Foundation
Learn how to work with your enterprise's network security organization to minimize the risk that communications/collaboration systems open up for networks.
Speaker: Terry Slattery (NetCraftsmen)
Location: Sun B
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
The Reality of AR in the Enterprise
How will AR be used to enhance collaboration within the enterprise and build toward the next generation of richer digital communications?
Panelist: Elizabeth Bieniek (Cisco)
Speaker: Tom Brannen (OnConvergence)
Location: Osceola A
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Practical AI
Session Type: Conference Breakout Session
AM Refreshment Break Sponsored by Five9
Location: Sun Lobby
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: Event Experience and Networking
The Metaverse: Separating the Hype from What Actually Might Happen
Moderator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Panelists: Robert Lee Harris (Communications Advantage), Kevin Kieller (enableUC), Tom Brannen (OnConvergence), Dave Michels (TalkingPointz)
Location: Sun A
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: General Session
Close out Enterprise Connect with a freewheeling discussion among some of the independent experts who led our program sessions.
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Panelists: Sheila McGee-Smith (McGee-Smith Analytics), Beth Schultz (Metrigy), Brent Kelly (Omdia), Phil Edholm (PKE Consulting), Melissa Swartz (Swartz Consulting), Dave Michels (TalkingPointz), Zeus Kerravala (ZK Research)
Location: Sun A
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: General Session