Enterprise Connect 2024 Schedule
Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2024.
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Click on session titles for full session descriptions. All times noted are in EDT.
Job Shifting: Where and How AI is Eliminating & Adding CX Positions
Speaker: Robin Gareiss (Metrigy)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
UC and Collaboration Security: Emerging Threats and Responses
Speaker: Irwin Lazar (Metrigy)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: Security & Compliance
What You Need to Know as End User Computing and Unified Communications Overlap
Speaker: Gabe Knuth (Enterprise Strategy Group)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
An Effective Roadmap for E911 Compliance in Your Enterprise
Speaker: Andrew Brown (Levine, Blaszak, Block & Boothby, LLP)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: Security & Compliance
CPaaS and Digital Transformation: What Leaders Need to Know
Speaker: Raul Castanon (S&P Global Market Intelligence)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: CPaaS & Programmable Communications
Harness the Power of Data for Your CX
Speaker: Nicolas De Kouchkovsky (CaCube Consulting)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Data & Analytics
Keeping Major Contact Center Projects on Track
Panelist: Robert Wiles (Nelnet)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
End User-Led Sessions: Enterprise End-User Sessions
Microsoft Teams Copilot: Is It Ready for Your Enterprise (and Are You Ready for It)?
Speaker: Kevin Kieller (EnableUC)
Pass Type: 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
Speaker: Josh Streets (Scoreboard Group Consulting)
Pass Type: Half-Day Training
Session Type: Training
Decoding Contact Centers: How to Boost Performance and Value
Speaker: Brad Cleveland (International Customer Management Institute (ICMI))
Pass Type: Half-Day Training
Session Type: Training
Everything You Need to Know as a Microsoft Teams Service Owner
Speaker: Tom Arbuthnot (Empowering.Cloud)
Pass Type: Half-Day Training
Session Type: Training
Finding the Hidden Value in Your Collaboration Data
Speaker: Beth Schultz (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Data & Analytics
Speaker: Michael Altieri (Medtronic)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
End User-Led Sessions: Enterprise End-User Sessions
Agent Assist and Virtual Assistants: How are Companies Supercharging their Agents?
Speaker: Robin Gareiss (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
UCaaS Case Studies: How Your Peers Made the Migration
Moderator: Melissa Swartz (Swartz Consulting)
Panelists: Steve Panton (Gannett Fleming), Brian Harrison (Broward College)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
End User-Led Sessions: Enterprise End-User Sessions
Video Case Studies: Challenges & Opportunities in Deploying Conference Rooms
Panelists: Sagar Modi (Cushman & Wakefield), Kevin Cigler (MITRE), Steve Jarusinsky (Keurig Dr Pepper), Justin Senseney (National Institute of Standards and Technology)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Video Collaboration & A/V
End User-Led Sessions: Enterprise End-User Sessions
Where's the Value in UC&C for Different Vertical Industries?
Speaker: Elka Popova (Frost & Sullivan)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Vertical Industry Focus
Earthquake Coming: How Convergence is Shaking Up the Conferencing Technology Market
Speaker: Ron Sklaver (EY Technology)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Video Collaboration & A/V
End User-Led Sessions: Enterprise End-User Sessions
Redefining Workspaces: WEM Trends that Enhance the Employee Experience
Speaker: Juanita Coley (Solid Rock Consulting)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
Contact Centers/CX 2027: What Will Drive the Market
Speaker: David Myron (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Communications & Collaboration 2027
Managing the Migration from On-prem to the Cloud
Speaker: Diane Myers (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
The Top 7 UCaaS/Collaboration Compliance & Privacy Issues—And How to Address Them
Speaker: Sorell Slaymaker (TechVision Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Security & Compliance
Reality Check: How Not to Fall Behind in AI
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: AI & Automation
End User-Led Sessions: Enterprise End-User Sessions
The View from IT: Aligning IT and Design for Data-Driven Hybrid Workspaces
Speaker: Craig Durr (Futurum Group)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Employee Experience
Weyerhaeuser Case Study: Maximizing Value and Efficiency--Insights from a Complex CCaaS Migration
Speakers: Ian Hamilton (Weyerhaeuser), Jon Loane (Weyerhaeuser)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
End User-Led Sessions: Enterprise End-User Sessions
US Bank Case Study: Optimizing the Conferencing Experience Wherever Your Users Are
Speaker: Walt Henderson (U.S. Bank)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Video Collaboration & A/V
End User-Led Sessions: Enterprise End-User Sessions
Vertical Focus: Communications Strategy for Government Entities
Speaker: Michael Butler (Palm Beach County)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Vertical Industry Focus
End User-Led Sessions: Enterprise End-User Sessions
How CX and EX Integration Can Boost Your Business Outcomes
Speakers: Mila D'Antonio (Omdia), Adam Holtby (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
Next Generation 911: Are We There Yet?
Speaker: Irwin Lazar (Metrigy)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Security & Compliance
The Future of Meetings and Meeting Rooms
Speaker: Prachi Nema (Omdia)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Video Collaboration & A/V
UC Plus CC: Making the Integration--And Realizing Its Benefits
Speaker: Blair Pleasant (COMMfusion)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
Amerisure Case Study: Improving the Hybrid Meeting Experience with One-Touch Join Meeting Rooms
Speaker: Lori Wodrich (Amerisure Insurance)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Video Collaboration & A/V
End User-Led Sessions: Enterprise End-User Sessions
Conversational Intelligence: How Domain-Specific LMs Should Inform Your Intelligent Assistants
Speakers: Dan Miller (Opus Research), Derek Top (Opus Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: AI & Automation
End User-Led Sessions: Enterprise End-User Sessions
MedStar Health Case Study: Mobility Management
Speaker: Kristina Russell (MedStar Health)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
End User-Led Sessions: Enterprise End-User Sessions
Running a Successful RFP for CCaaS Services
Speaker: Julie Gardner (TechCaliber Consulting)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: CX/Contact Center
Cloud 2027: How Will Architectures Shift?
Speaker: Zeus Kerravala (ZK Research)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Communications & Collaboration 2027
Optimizing Workplace Tech for Enhanced Employee Experience
Speaker: Melissa Marsh (Plastarc)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Employee Experience
Ensuring High Reliability for Enterprise UCaaS and CCaaS
Speaker: Steve Leaden (Leaden Associates)
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: Collaboration Platforms & UC
Enterprise Speech Technology Update
Speaker: Jon Arnold
Pass Type: 3-Day Conference Pass, 4-Day Conference Pass
Session Type: Session
Track: AI & Automation