Contact Centers/CX 2025: How Automated, How Integrated?
Learn which currently-nascent capabilities are likely to go mainstream, and get a realistic perspective on just how much progress contact centers / CX will make over the next three years.
Speaker: Daniel Hong (Forrester)
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Company Culture and Your Hybrid-Office Strategy
Get a 360-degree view of the challenges of hybrid office strategy—how technology and culture intersect to create new challenges
Speaker: Robert Lee Harris (Communications Advantage)
Pass type: Entire Event Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
New Issues in Team Collaboration Security
Organizations must address new risks including unauthorized channel access, data loss prevention, and compliance, often across multiple collaboration apps, for employee, customer, and partner engagement.
Speaker: Irwin Lazar (Metrigy)
Pass type: Entire Event Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Taming Teams--Improving Productivity Using the Full Power of Microsoft Teams
A focus on workflow automation capabilities that often go unknown, unused or underused will help you improve and automate repetitive business processes to deliver measurable outcomes.
Speaker: Kevin Kieller (enableUC)
Pass type: Entire Event Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Video 2025: How Smart, How Good, and How Common?
Examine how AI will improve and even revolutionize the video experience; the quality of service that users are getting today, and what's likely in the future; and where in the enterprise you'll be expected to deploy video capability.
Speaker: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Collaboration in the Hybrid World: Enterprises Speak Out
A panel of enterprise IT / AV / collaboration leaders will step us through the lessons they've learned while trying to empower and support their global workforce.
Moderator: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
How to Get Contact Center Capabilities Into Your Microsoft Environment
If you are a Microsoft shop, getting a contact center service working with Teams comes with several unique challenges. Learn how to overcome these issues.
Speaker: Randy Chapman (Symity)
Pass type: Entire Event Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Making the Composable Enterprise Real
Composable communications "building blocks" enable developers, ISVs, end users and partners to create unique, custom experiences that better meet employee needs. But what will it take to realize the vision in your enterprise?
Speaker: Zeus Kerravala (ZK Research)
Pass type: Entire Event Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Mobility Update: Sizing Up 5G (and Alternatives) in the Real World
We will focus on mobile broadband service; private 5G; and emerging options for rural broadband, to help you understand where they might present new options as your workforce evolves and grows more dispersed.
Speaker: Michael Finneran (dBrn Associates)
Pass type: Entire Event Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Workplace 2025: The Future of Work--Putting People First
Why successful workplace modernization strategies must prioritize the employee experience
Speaker: Adam Holtby (Omdia)
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Cloud 2025: How Communications will Use Distributed Cloud Architectures
Learn how the migration toward distributed cloud is likely to play out for communications systems; how enterprises will realize the benefits; and how distributed cloud architectures may change the cost and support picture.
Speaker: Zeus Kerravala (ZK Research)
Pass type: Entire Event Orlando
Track: Communications & Collaboration 2025
Session Type: Conference Breakout Session
Hackathon Report: Programmable Communications in a Hybrid World
This session presents the results of the TADHack-mini Orlando 2022 Hackathon, which takes place the weekend before Enterprise Connect. See first-hand how the top hackathon participants solved real-world problems.
Speaker: Alan Quayle (TADHack)
Pass type: Entire Event Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Managing E911 for Compliance and Safety
Next-Generation 911 technologies can help address the challenges of a dispersed workforce, but how do you make sure you're deploying the capabilities you need, and managing them correctly?
Speaker: Irwin Lazar (Metrigy)
Pass type: Entire Event Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
The Realities and Challenges of Video Conferencing Room Interoperability
Proprietary platforms don't always play well together. Sometimes features are lost, or calls between platforms aren't even possible. It's become a major challenge for meeting rooms.
Speaker: Jim Kelly (Recon Research)
Pass type: Entire Event Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
UC Privacy: Where are the New Pitfalls?
As more business gets done remotely via Unified Communications & Collaboration platforms, your enterprise may find itself confronting privacy issues it's never encountered before. What should be your top priorities to respond?
Speaker: Sorell Slaymaker (TechVision Research)
Pass type: Entire Event Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Opening General Session: Communications & Collaboration: Making Good on the Promise?
Thought leaders from the technology providers debate and discuss the challenges and opportunities that lie ahead.
Moderator: Jim Burton (C-T Link)
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: General Session
Who Should be Making Contact Center Decisions in 2022? IT? Customer Service? Marketing?
As technology innovations continue and as the importance of customer experience grows, different enterprise constituencies may seek a bigger role in the decision-making process.
Speaker: Sheila McGee-Smith (McGee-Smith Analytics)
Pass type: Entire Event Orlando
Track: Contact Center & Customer Experience
Session Type: General Session
UCaaS Plus CCaaS: What’s Real, What’s Hype, and What’s Next
How real are the opportunities for more tightly integrated UCaaS and CCaaS, and what benefits could your enterprise actually realize from such an integrated service?
Speaker: Blair Pleasant (COMMfusion)
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
Avoiding the Gotchas in a Cloud Migration
Learn how to make the best cloud services selection, and how to work with vendors and maintain control throughout the conversion process.
Speaker: Melissa Swartz (Swartz Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
Give Your Users Top-Performing Wi-Fi —Wherever They Are
This session will help you understand how to get a grasp on where your users' Wi-Fi experience may be falling short—and how to improve it.
Speaker: Terry Slattery (NetCraftsmen)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Video Meeting Equality: Why It Matters and How to Achieve It
People expect the same "see everyone close-up at all times" experience when they dial in from the meeting room that they get from desktop video. Everyone wants video meeting equality -- and they want it NOW. How do you respond?
Speaker: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Your WFM Solution Alone Can’t Save You
Learn the four core tenets of workforce management, and how enterprises can use a holistic WFM strategy to boost customer and agent experiences.
Speaker: Juanita Coley (Solid Rock Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Addressing Today’s Enterprise Challenges With a Diverse IT Team
Explore how events like the Great Resignation are impacting the hiring of diverse talent, what IT departments can do to support diversity and inclusion across the enterprise, and how to foster diverse talent you already have in your organization.
Moderator: Ryan Daily (No Jitter)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Key Steps to Building a Stellar Self-Service Experience
We will examine how companies are building great self-service platforms and what success they're seeing as a result.
Speaker: Robin Gareiss (Metrigy)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Living with Multiple Collaboration Apps
Are you working to pare down the number of collaboration apps in use, or are you accepting it as just the newest generation of "shadow IT" that you'll have to manage as best you can? Join this informal discussion.
Facilitator: Eric Krapf (Enterprise Connect / No Jitter)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Peer Discussions
UCaaS & SD-WAN: A Winning Combination
SD-WAN can save your enterprise up to 40% or more over legacy technologies, potentially offsetting higher UCaaS/CCaaS costs. But make sure you follow best practices.
Speaker: Steve Leaden (Leaden Associates)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
Virtual Events in the Hybrid World
How widespread has the adoption of virtual event software and services been? And what can we expect for the future?
Speaker: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Where Speech Tech Is Today—and Where It’s Heading
Get an update on the state of today's enterprise speech tech, along with a glimpse into where things are heading.
Speaker: Jon Arnold (J Arnold & Associates)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Practical AI
Session Type: Conference Breakout Session
Women in Communications Roundtable: Spotlighting Excellence
A panel of women IT/communications professionals will discuss how they've built successful careers and gained advancement, and how they dealt with the challenges.
Moderator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Finding the ROI from Collaboration Analytics
New capabilities can certainly provide you with interesting data, but since they come at an additional cost, you need to assess whether they deliver return on investment (ROI).
Speaker: Kevin Kieller (enableUC)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Innovation Showcase: Customer Engagement
Learn about state-of-the-art solutions for improved and differentiated customer experience, from innovative companies new to the space.
Speaker: Dave Michels (TalkingPointz)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Matching Conferencing Tech to Office Spaces
It is critical that enterprises review UC&C deployments within offices so that hardware and software provide optimal functionality for space whose uses may have changed since initial technology rollouts.
Speaker: Prachi Nema (Omdia)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
NOT Moving to the Cloud: What Are Your Risks?
How do you weigh the risks and make sure you don't wind up with stranded investments that can't support the capabilities your users need?
Speaker: Steve Leaden (Leaden Associates)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Unified Communications & UCaaS
Session Type: Conference Breakout Session
CPaaS Part 1: How You Can Use CPaaS to Boost Customer Experience
Learn the basics of CPaaS as well as the technology and market drivers impacting the players and buyers; understand which approaches make the most sense for your enterprise, and for what purposes.
Speaker: Robin Gareiss (Metrigy)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
Coping with the Chip Shortage and Supply Chain Issues
Share experiences and advice with your peers about how to cope with shortages, how the situation has affected your technology rollout plans, and how best to meet end user needs
Facilitator: Melissa Swartz (Swartz Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Peer Discussions
Enabling Frontline Communications: What's the Right Technology Approach?
In this session we will discuss the three options, the differences, when they apply and how to choose
Speaker: Phil Edholm (PKE Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Collaboration Platforms
Session Type: Conference Breakout Session
Meeting the New CX Digital-First Mandate: Are you Leading or Falling Behind?
Learn how enterprises are meeting the new digital CX requirements across the enterprise, based on a global survey of leaders responsible for customer experience, marketing, and customer support.
Speaker: Mila D'Antonio (Omdia)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
CPaaS Part 2: Examining Different Approaches to Delivering CPaaS
The providers come at CPaaS requirements from different vantage points. During this session, we will challenge providers to explain why their approach is the best for success.
Speaker: Robin Gareiss (Metrigy)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: CPaaS & APIs
Session Type: Conference Breakout Session
IT Strategies: “Ruthless Prioritization” in the Era of the Great Resignation
Everyone's short-handed: Come to this informal discussion and share your tips about what's essential, how to address the workload, and what you've had to just let go.
Facilitator: Lisa Schmeiser (No Jitter / Enterprise Connect)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Peer Discussions
Is Ideation the Cure for Lost Creativity?
Tools that enable virtual ideation and collaboration have existed for more than a decade. But these systems have yet to see widespread adoption. Will hybrid working change that?
Speaker: Ira Weinstein (Recon Research)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Video Collaboration & A/V
Session Type: Conference Breakout Session
Managing a Global Procurement for Your UC Migration
Learn how to evaluate service providers with whom to partner; how the most common challenges vary in different regions; how to benchmark pricing; and what to expect from the process.
Speaker: Joseph Schmidt (TechCaliber Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Management & Networks
Session Type: Conference Breakout Session
The Etiquette, Ethics and Efficacy of Metaverse and VR-enabled Communications
What new issues around compliance and employment issues might impact how you support these new types of features? And are they even worth it?
Facilitator: Martha Buyer (Law Offices of Martha Buyer, PLLC)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Practical AI
Session Type: Peer Discussions
Tips & Tricks for Recruiting and Retention on Your Team
Come share your best ideas and learn from those who are going through the same challenges when it comes to keeping your team as staffed-up and motivated as possible.
Facilitator: Eric Krapf (Enterprise Connect / No Jitter)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Peer Discussions
How to Match Your Technology Strategy with Your Enterprise’s Evolving Hybrid Work Plan
Your job of providing consistent and appropriate communications and collaboration tools and services in the office is likely to be tricky and constantly evolving. So how do you stay flexible and aligned with the business?
Speaker: Craig Durr (Wainhouse Research)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Real-World Lessons in Driving User Adoption
This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users.
Speaker: Melissa Swartz (Swartz Consulting)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Workplace Strategies
Session Type: Conference Breakout Session
Seven Tips for a Network Security Foundation
Learn how to work with your enterprise's network security organization to minimize the risk that communications/collaboration systems open up for networks.
Speaker: Terry Slattery (NetCraftsmen)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Track: Security & Compliance
Session Type: Conference Breakout Session
Enterprise Summit: Building the New World of Enterprise Collaboration
Hear from your peers as a panel of enterprise IT/communications decision-makers discuss the challenges they've already been confronting in the hybrid work environment, as well as the obstacles they see looming ahead.
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando
Session Type: General Session
Close out Enterprise Connect with a freewheeling discussion among some of the independent experts who led our program sessions.
Moderator: Eric Krapf (Enterprise Connect / No Jitter)
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando
Session Type: General Session