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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

 

Mar 27 Monday | 8:00 am

How to Build Your Contact Center on Microsoft Teams 

Speaker: Kevin Kieller  (enableUC)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Collaboration Platforms

The Future of Video and Meeting Rooms: 2026

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Communications & Collaboration 2026

Top 7 Mistakes to Avoid in a Global Cloud Migration

Speaker: Joseph Schmidt  (TechCaliber Consulting)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Trouble "Hearing" Your Customers? AI Can Help

Speaker: Max Ball  (Forrester)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Mar 27 Monday | 9:00 am

Developing Solid Self-Service Requires a Knowledge Management Overhaul

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Taming I.T. Costs to Fund Strategic Projects

Speaker: Linda Barnes  (Natural Habits, LLC)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Workplace Strategies

UC and Collaboration Security: The New Threat Landscape

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Security & Compliance

UCaaS Migration Case Studies

Speaker: Melissa Swartz  (Swartz Consulting)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Will Cellular Fixed-Mobile Convergence Finally Happen With UC/Collaboration?

Speaker: Michael Finneran  (dBrn Associates)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Management & Networks

Mar 27 Monday | 10:00 am

CCaaS Case Studies

Moderator: Thomas Brannen  (OnConvergence)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Contact Center/Customer Experience

Hackathon Report: Focus on Programmable Communications

Speaker: Alan Quayle  (TADHack, TADSummit)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: CPaaS & APIs

Managing E911 for the Hybrid Workforce

Speaker: Irwin Lazar  (Metrigy)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Unified Communications & UCaaS

Video Interoperability: Today and Tomorrow

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Video Collaboration & A/V

Why It’s Crucial to Have a Strategy for User Adoption

Speaker: Melissa Swartz  (Swartz Consulting)

Pass Type: Entire Event Orlando - Monday-Thursday

Session Type: Session

Track: Workplace Strategies

Mar 27 Monday | 11:00 am

Opening General Session: Building Your Communications & Collaboration Strategy for What Comes Next

Moderators: Jim Burton  (C-T Link), Eric Krapf  (Enterprise Connect / No Jitter)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 27 Monday | 1:00 pm

Women in Communications: Insight and Inspiration from Leaders

Moderator: Lisa Schmeiser  (Enterprise Connect / No Jitter)

Speaker: Stacy Foster  (MasterCard)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 27 Monday | 2:00 pm

What Comes After CCaaS?

Moderator: Sheila McGee-Smith  (McGee-Smith Analytics)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Track: Contact Center/Customer Experience

Mar 28 Tuesday | 8:00 am

Cloud Communications 2026: Why Edge Computing is the Next Wave for Communications

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Communications & Collaboration 2026

Project Managing a Complex UCaaS/CCaaS Solution

Speaker: Steve Leaden  (Leaden Associates)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Teams Voice: Options, Issues, and Opportunities

Speaker: Kevin Kieller  (enableUC)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

The Future of Work: The End-User's Perspective

Moderator: Ira Weinstein  (Recon Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Mar 28 Tuesday | 9:10 am

Enterprise Summit: Navigating a Changing Landscape

Moderator: Eric Krapf  (Enterprise Connect / No Jitter)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 28 Tuesday | 10:00 am

Microsoft Keynote

Speaker: Nicole Herskowitz  (Microsoft)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 28 Tuesday | 10:45 am

Cisco Keynote

Speaker: Javed Khan  (Cisco)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: Keynote

Mar 28 Tuesday | 2:00 pm

Accessibility: How Enterprise I.T. Can Better Support Workers with Disabilities

Moderators: Claudio Luis Vera, Eric Krapf  (Enterprise Connect / No Jitter)

Speaker: Sheri Byrne-Haber  (VMWare)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual

Session Type: General Session

Mar 28 Tuesday | 3:00 pm

Living in the MultiCaaS: Comparing Microsoft, Cisco, Zoom, and RingCentral UCaaS Solutions

Speakers: Brent Kelly  (Omdia), Kevin Kieller  (enableUC)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

Supporting the Anywhere Workforce: Building Digital Workplace Ecosystems

Speaker: Adam Holtby

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

Using Advanced Analytics to Get the Full Picture of Your CX Performance

Speaker: Robin Gareiss  (Metrigy)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Mar 28 Tuesday | 4:00 pm

How I.T. Can Build a Sustainable Accessibility Program for Enterprise Communications

Speaker: Claudio Luis Vera

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

I.T. Security with a Hybrid Workforce

Speaker: Terry Slattery  (NetCraftsmen)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Security & Compliance

Mar 29 Wednesday | 8:00 am

Contact Centers 2026: Where We'll Be with CCaaS, AI, and WFO

Speaker: David Myron  (Omdia)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Communications & Collaboration 2026

Equipping Offices for Collaboration in a Global Enterprise

Speaker: Prachi Nema  (Omdia)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

How Reliable is Your Cloud Solution?

Speaker: Steve Leaden  (Leaden Associates)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Securing Communications for Incident Response

Speaker: Sorell Slaymaker  (TechVision Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Security & Compliance

Mar 29 Wednesday | 2:00 pm

CX Beyond the Contact Center: Why Your Enterprise Needs a Holistic Approach

Speaker: Juanita Coley  (Solid Rock Consulting)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Ensuring E911 Compliance with a Comprehensive Audit

Speakers: Elizabeth English  (EE and Associates), Robert Lee Harris  (Communications Advantage)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Five Network Problems That Hinder Real-Time Performance--And How to Fix Them

Speaker: Terry Slattery  (NetCraftsmen)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Management & Networks

The Future of the Platform and Conferencing Provider

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Mar 29 Wednesday | 3:00 pm

CPaaS Case Studies: Making Integration Work -- and Pay

Moderator: Ryan Daily  (No Jitter / Enterprise Connect)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: CPaaS & APIs

How Collaboration and Employee Experience Come Together

Speaker: Beth Schultz  (Metrigy)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

How Customer Engagement Platforms Will Drive CX 2.0

Speaker: Mila D'Antonio  (Omdia)

Pass Type: Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

UCaaS Plus CCaaS: What are the Use Cases, Where are the Hurdles?

Speaker: Blair Pleasant  (COMMfusion)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Visual Collaboration: Should Everyone Be Whiteboarding?

Speaker: Ira Weinstein  (Recon Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Video Collaboration & A/V

Mar 29 Wednesday | 4:00 pm

Real-World Advice for a CCaaS Migration

Speaker: Elizabeth English  (EE and Associates)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Contact Center/Customer Experience

Rethinking Cloud Migration: Is Public Cloud the Best Path Forward for Your Organization?

Speaker: Elka Popova  (Frost & Sullivan)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Unified Communications & UCaaS

Speech Technology Roundtable: Leading Enterprise Applications and Emerging Use Cases

Speaker: Jon Arnold  (J Arnold & Associates)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Collaboration Platforms

Technology’s Role in the New Office Experience

Speaker: Craig Durr  (Wainhouse Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies

Mar 30 Thursday | 8:00 am

From Composable to Customizable: How CPaaS Is Enabling Applications and Integrations

Speaker: Zeus Kerravala  (ZK Research)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: CPaaS & APIs

Mar 30 Thursday | 9:00 am

Network Automation: Streamline Processes While Avoiding the Pitfalls

Speaker: Terry Slattery  (NetCraftsmen)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Management & Networks

Planning I.T. for a Multi-Generational Workforce

Speaker: Robert Lee Harris  (Communications Advantage)

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando

Session Type: Session

Track: Workplace Strategies